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Agile is not the absence of ITIL!

Transformation Infrastructure

By pwsadmin | September 26, 2020

Hybrid IT enables a composable infrastructure which describes a framework whose physical compute, storage, and network fabric resources are treated as services. Resources are logically pooled so that administrators need to physically configure hardware to support a specific software application, which describes the function of a composable architecture. This type of transformative infrastructure is foundational…

Essential Characteristics of Cloud Computing as Digital Transformation

By pwsadmin | September 25, 2020

A survey of 2,000 executives conducted by Cognizant in 2016 identified the top five ways digital transformations generate value:      Accelerating speed to market      Strengthening competitive positioning      Boosting revenue growth      Raising employee productivity      Expanding the ability to acquire, engage, and retain customers   Digital transformation is also a cultural change. Cloud Computing as Digital Transformation Since cloud…

Embrace Transformation

By pwsadmin | September 22, 2020

From a business perspective, differentiating business processes and quality customer service are central to overall success. Business leaders must therefore clearly identify and measure how information technology contributes to the value of every key business process. They must also know how to most cost effectively use IT when the task is merely the management of…

Computer Vision Advances Zero-Defect Manufacturing

By pwsadmin | July 25, 2020

by Kevin L. Jackson Electronics manufacturers operate in a challenging environment. It’s hard enough to keep up with the ever-accelerating rate of change in the industry. Now customers want increasingly specialized product variations in less time and of higher quality. Meeting this demand for increased product variation can seriously impact the bottom line. Such variability increases…

Real-Time Analytics Power the Roadway of the Future

By pwsadmin | July 25, 2020

By Kevin L. Jackson The complexities of citywide traffic are pushing the limits of existing transportation management systems. Outdated infrastructure is based on proprietary, single-purpose subsystems, making it costly to acquire, operate, and maintain. And current roadways are simply not prepared for the future of autonomous vehicles. Enter the SPaT Challenge, an initiative encouraging cities and…

Thriving on the Edge: Developing CSP Edge Computing Strategy

By pwsadmin | March 6, 2020

Communications Service Providers (CSPs) are facing significant business model challenges. Referred to generally as edge computing, the possibilities introduced by the blending of 5G networks and distributed cloud computing technologies are redefining how CSPs operate, partner, and drive revenue. A new Ericsson Digital whitepaper entitled, “Edge computing and deployment strategies for communication service providers,” addresses these challenges…

SourceConnecte! Marketplace With A Mission

By pwsadmin | March 6, 2020

Earlier this year, GC GlobalNet launched a new breed of B2B e-commerce sites. Curated by Kevin L. Jackson, SourceConnecte (with an “e”) went live with three strategic goals in mind: Efficiently leverage modern social media technologies to facilitate value-based interactions between enterprise buyers and vetted suppliers; Establish a protected interactive environment capable of supporting high-value B2B e-commerce negotiations…

Potential vs. Reality: Is Edge Computing Real?

By pwsadmin | January 19, 2020

Edge computing provides compute, storage, and networking resources close to devices generating traffic. Its benefits are based on an ability to provide new services capable of meeting stringent operational requirements by minimizing both data latency and the need for bandwidth. Based on Google trend data, searches for the term has also grown substantially over the…

Enabling Digital Transformation

By pwsadmin | December 22, 2019

Digital transformation integrates technology into all areas of an organization’s business or mission. Its fundamental purpose is to create and deliver innovative and industry-changing products and services to a global customer base. This outcome requires the seamless two-way flow of data and information between internal business processes and external processes that interact with customers, business…

The ThinkShield Story Part 1: The Challenge

By G C Network | October 24, 2019

The cybersecurity challenge seems to be growing daily. Threats are becoming more sophisticated, and attacks are becoming more destructive while the corporate world’s response seems to resemble a deer in headlights. Recent examples of this dangerous state of affairs include[1]: A data breach of a US Customs and Border Protection surveillance contractor that led to…


 by
Jodi Kohut
ITIL (formerlyknown as the Information Technology Infrastructure Library) has been the best management practices framework of choice for world class IT Operations organizations.  The 5 stage framework: Service Strategy, Design, Transition, Operation, and Continual Service improvement allows for structured processes that support Enterprise Architecture, Service Delivery, and Security initiatives.  Structured and controlled planning and change are the bywords here.

 

A major driver of the cloud is efficiency and a betterallocation of technical resources. As a result, executives are considering more use of Agile or DevOps frameworks to speed up the delivery of valuable services to end-users. I’ve heard more than one of my colleagues speculate that this shift signals a move away from ITIL.  After careful consideration, I suggest there are three reasons why a “both and” approach will provide more benefit to the organization:


1.) Agile improves the delivery time of an ITIL- inspired service.  Using mature service strategy and design processes of ITIL, Agile teams can validate the architectural and SLA requirements prior to developing and releasing a product or change. 

2.) Continuous delivery means less risky changes for Service Transition.  Agile allows for the riskiest changes to take place first, and within a controlled development environment. Operations personnel are working more closely with Agile teams up front during service design and can have their needs considered during development. In short, continuous integration promotes (forces?) collaboration.

3.) Security operations are improved. The collaboration that using Agile within the bounds of ITIL necessitates enables security considerations to be embedded into the Service Strategy and Design processes.  Agile teams can deliver based on security aware requirements, rather than security teams having to secure an already developed service.

Contemporary cloud services provide the ideal place for Agile and ITIL to meet. First, teams can quickly provision cost-effective pre-production environments where building a continuous integration pipeline is possible.  Second, this cloud based pre-production environment provides a collaboration space for development and operations teams to work together to transition a service to the Operations team, already tested and secured. 

Organizations that find a way to integrate Agile and ITIL will likely see a realization of improved collaboration, resulting in less time to release secure and compliant services to end-users.

(This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. To learn more about tech news and analysis visit Tech Page One. Dell sponsored this article, but the opinions are our own and don’t necessarily represent Dell’s positions or strategies.)

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