Agile is not the absence of ITIL!

January 12, 2015 / G C Network / Comments Off

Twitter Feed

From PC Break/Fix to CloudMASTER®

By G C Network | August 29, 2016

https://www.linkedin.com/in/stevendonovan It was late 2011 and Steven Donovan was comfortable working at SHI International Corporation, a growing information technology firm, as a personal computer break/fix technician. His company had been…

Is Data Classification a Bridge Too Far?

By G C Network | August 17, 2016

Today data has replaced money as the global currency for trade. “McKinsey estimates that about 75 percent of the value added by data flows on the Internet accrues to “traditional”…

Vendor Neutral Training: Proven Protection Against Cloud Horror Stories

By G C Network | August 10, 2016

Cloud computing is now entering adolescence. With all the early adopters now swimming in the cloud pool with that “I told you so” smug, fast followers are just barely beating…

Cognitive Business: When Cloud and Cognitive Computing Merge

By G C Network | July 21, 2016

Cloud computing has taken over the business world! With almost maniacal focus, single proprietors and Board Directors of the world’s largest conglomerates see this new model as a “must do”.…

Government Cloud Achilles Heel: The Network

By G C Network | July 9, 2016

Cloud computing is rewriting the books on information technology (IT) but inter-cloud networking remains a key operational issue. Layering inherently global cloud services on top of a globally fractured networking…

System Integration Morphs To Cloud Service Integration

By G C Network | June 19, 2016

Cloud Service Brokerage is changing from an industry footnote toward becoming a major system integration play. This role has now become a crucial component of a cloud computing transition because…

Networking the Cloud for IoT – Pt 3 Cloud Network Systems Engineering

By G C Network | June 17, 2016

Dwight Bues & Kevin Jackson (This is Part 3 of a three part series that addresses the need for a systems engineering approach to IoT and cloud network design. Networking the Cloud for IoT –…

Networking the Cloud for IoT – Pt. 2 Stressing the Cloud

By G C Network | June 12, 2016

Dwight Bues & Kevin Jackson This is Part 2 of a three part series that addresses the need for a systems engineering approach to IoT and cloud network design. Part…

Networking the Cloud for IoT – Pt. 1: IoT and the Government

By G C Network | June 7, 2016

Dwight Bues & Kevin Jackson This is Part 1 of a three part series that addresses the need for a systems engineering approach to IoT and cloud network design:…

Parallel Processing and Unstructured Data Transforms Storage

By G C Network | May 31, 2016

(This post originally appeared on Direct2Dell, The Official Dell Corporate Blog) Enterprise storage is trending away from traditional, enterprise managed network-attached storage (NAS) and storage area networks (SAN) towards a…

« Previous
1
…
11
12
13
14
15
…
73
Next »

Jodi Kohut

ITIL (formerlyknown as the Information Technology Infrastructure Library) has been the best management practices framework of choice for world class IT Operations organizations. The 5 stage framework: Service Strategy, Design, Transition, Operation, and Continual Service improvement allows for structured processes that support Enterprise Architecture, Service Delivery, and Security initiatives. Structured and controlled planning and change are the bywords here.

A major driver of the cloud is efficiency and a betterallocation of technical resources. As a result, executives are considering more use of Agile or DevOps frameworks to speed up the delivery of valuable services to end-users. I’ve heard more than one of my colleagues speculate that this shift signals a move away from ITIL. After careful consideration, I suggest there are three reasons why a “both and” approach will provide more benefit to the organization:

1.) Agile improves the delivery time of an ITIL- inspired service. Using mature service strategy and design processes of ITIL, Agile teams can validate the architectural and SLA requirements prior to developing and releasing a product or change.

2.) Continuous delivery means less risky changes for Service Transition. Agile allows for the riskiest changes to take place first, and within a controlled development environment. Operations personnel are working more closely with Agile teams up front during service design and can have their needs considered during development. In short, continuous integration promotes (forces?) collaboration.

3.) Security operations are improved. The collaboration that using Agile within the bounds of ITIL necessitates enables security considerations to be embedded into the Service Strategy and Design processes. Agile teams can deliver based on security aware requirements, rather than security teams having to secure an already developed service.

Contemporary cloud services provide the ideal place for Agile and ITIL to meet. First, teams can quickly provision cost-effective pre-production environments where building a continuous integration pipeline is possible. Second, this cloud based pre-production environment provides a collaboration space for development and operations teams to work together to transition a service to the Operations team, already tested and secured.

Organizations that find a way to integrate Agile and ITIL will likely see a realization of improved collaboration, resulting in less time to release secure and compliant services to end-users.

(This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. To learn more about tech news and analysis visit Tech Page One. Dell sponsored this article, but the opinions are our own and don’t necessarily represent Dell’s positions or strategies.)

↑ Grab this Headline Animator

Follow me at https://Twitter.com/Kevin_Jackson

Posted in Uncategorized