Agile is not the absence of ITIL!

January 12, 2015 / G C Network / Comments Off on Agile is not the absence of ITIL!

NJVC to Spotlight Cloudcuity at Gartner Data Center Conference

By G C Network | November 15, 2012

Las Vegas., Nov. 15, 2012 — NJVC, an information technology solutions provider headquartered in Northern Virginia, announces it will spotlight its Cloudcuity™ framework for delivering secure and unified cloud management…

NJVC Cloud Expert Kevin L. Jackson Launches Second Book: GovCloud II: Implementation and Cloud Brokerage Services

By G C Network | November 9, 2012

VIENNA, Va., Nov. 8, 2012—NJVC, an information technology (IT) solutions provider headquartered in northern Virginia, is pleased to announce that Kevin L. Jackson, vice president and general manager, cloud services,…

Virtustream a Visionary in Gartner 2012 IaaS Magic Quadrant

By G C Network | October 27, 2012

Congratulations to NJVC Cloudcuity partner Virtustream for being positioned as a visionary in the Gartner 2012 IaaS Magic Quadrant! Magic Quadrants provide a graphical competitive positioning of four types of…

GovCloud II: Implementation and Cloud Brokerage Services Now Available

By G C Network | October 22, 2012

I’m happy and proud to announce the release of my second book, “GovCloud II: Implementation and Cloud Brokerage Services” by my publisher Government Training Inc.   The public and private…

NJVC® Introduces Cloudcuity™ AppDeployer to Create and Sell Software Applications

By G C Network | October 18, 2012

Developers Can Create, Deploy and Publish Apps in the Cloud for Free Vienna, Va., Oct. 18, 2012 — NJVC®, an information technology (IT) solutions provider headquartered in Northern Virginia, introduces…

NJVC® Announces the Cloudcuity™ Government Marketplace, Powered by Virtustream’s Secure Cloud xChange

By G C Network | October 4, 2012

Vienna, Va., Oct. 4, 2012—NJVC®, an information technology solutions provider headquartered in Northern Virginia, and Virtustream, Inc., a leading enterprise cloud software company, today announced a new alliance to provide…

Cloudcuity™: Thought Leadership Translated to Operational Excellence

By G C Network | September 26, 2012

As my long time readers have certainly noticed, the frequency of my posts have lengthened over the past few months. First, I would like to offer my apologies for being…

NJVC® Unveils Cloudcuity™ Umbrella Framework for NJVC Cloud Services

By G C Network | September 13, 2012

Vienna, Va., Sept. 13, 2012 — NJVC®, an information technology (IT) solutions provider headquartered in Northern Virginia, introduces Cloudcuity™, a new framework for the company’s cloud service offerings to help…

NJVC® Announces SaaS Accelerate: Specialized Infrastructure Hosting and Managed Services Program for Software-as-a-Service Providers

By G C Network | August 25, 2012

VIENNA, Va., Aug. 15, 2012 —NJVC® announces the release of NJVC SaaS Accelerate, a specialized infrastructure hosting and managed services offering designed to support the business needs of software-as-a-service (SaaS)…

Texas Cloud Computing Lessons Learned

By G C Network | August 12, 2012

Late last week  the Texas Department of Information Resources (DIR) released an important whitepaper that reviewed it’s multi-year Pilot Texas Cloud Offering (PTCO). This project was designed to allow a…


 by
Jodi Kohut
ITIL (formerlyknown as the Information Technology Infrastructure Library) has been the best management practices framework of choice for world class IT Operations organizations.  The 5 stage framework: Service Strategy, Design, Transition, Operation, and Continual Service improvement allows for structured processes that support Enterprise Architecture, Service Delivery, and Security initiatives.  Structured and controlled planning and change are the bywords here.

 

A major driver of the cloud is efficiency and a betterallocation of technical resources. As a result, executives are considering more use of Agile or DevOps frameworks to speed up the delivery of valuable services to end-users. I’ve heard more than one of my colleagues speculate that this shift signals a move away from ITIL.  After careful consideration, I suggest there are three reasons why a “both and” approach will provide more benefit to the organization:


1.) Agile improves the delivery time of an ITIL- inspired service.  Using mature service strategy and design processes of ITIL, Agile teams can validate the architectural and SLA requirements prior to developing and releasing a product or change. 

2.) Continuous delivery means less risky changes for Service Transition.  Agile allows for the riskiest changes to take place first, and within a controlled development environment. Operations personnel are working more closely with Agile teams up front during service design and can have their needs considered during development. In short, continuous integration promotes (forces?) collaboration.

3.) Security operations are improved. The collaboration that using Agile within the bounds of ITIL necessitates enables security considerations to be embedded into the Service Strategy and Design processes.  Agile teams can deliver based on security aware requirements, rather than security teams having to secure an already developed service.

Contemporary cloud services provide the ideal place for Agile and ITIL to meet. First, teams can quickly provision cost-effective pre-production environments where building a continuous integration pipeline is possible.  Second, this cloud based pre-production environment provides a collaboration space for development and operations teams to work together to transition a service to the Operations team, already tested and secured. 

Organizations that find a way to integrate Agile and ITIL will likely see a realization of improved collaboration, resulting in less time to release secure and compliant services to end-users.

(This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. To learn more about tech news and analysis visit Tech Page One. Dell sponsored this article, but the opinions are our own and don’t necessarily represent Dell’s positions or strategies.)

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