Agile is not the absence of ITIL!

One AWESOME Week of Cloud Computing

By G C Network | June 11, 2010

We just finished up five AWESOME days of cloud computing training with USAREUR in Schwetzingen, Germany ! CHECK IT OUT !! Create your own video slideshow at animoto.com. Sure we…

NGA Exploring “Community Cloud” With NCOIC

By G C Network | June 7, 2010

The National Geospatial-Intelligence Agency (NGA) is looking to leverage industry expertise through collaboration with the Network Centic Operations Industry Consortium (NCOIC). NGA provides timely, relevant and accurate geospatial intelligence in…

DoD, NASA and GSA Address Secure Cloud Computing

By G C Network | May 29, 2010

On Thursday, May 26th, the Federal Executive Forum featured three important Federal cloud computing leaders: David McClure- Associate Administrator, GSA Office of Citizen Services and Communications Col. Kevin Foster- Office of…

Cloud Computing Day at DoDIIS

By G C Network | May 25, 2010

I’m declaring Monday, May 24th, as Cloud Computing Day at DoDIIS.  Lieutenant General Richard Zahner, Army Deputy Chief of Staff, G2, seemed to get things going with his video that…

Vivek Kundra – State of Public Sector Cloud Computing

By G C Network | May 25, 2010

Last week Federal Chief Information Officer Vivek Kundra release his report on the “State of Public Sector Cloud Computing”. The report not only details Federal budget guidance issued to agencies…

Cloud Computing at DoDIIS

By G C Network | May 18, 2010

Next week in Phoenix, AZ, the Defense Intelligence Agency will host the 2010 Department of Defense Intelligence Information Systems (DoDIIS) Worldwide Conference. The theme of this event is “Mission Powered…

Open Group Publishes Guidelines on Cloud Computing ROI

By G C Network | April 29, 2010

In an important industry contribution, The Open Group has published a white paper on how to build and measure cloud computing return on investment (ROI). Produced by the Cloud Business…

The Army’s iPhone Story

By G C Network | April 15, 2010

Sandra Erwin of National Defense magazine just published an excellent article on the Army’s foray into developing soldier-friendly smartphone applications.  Giving credit to Army CIO Lt. Gen, Jeffrey Sorenson and…

Vivek Kundra Steps Up to Cloud Computing’s Next Challenge

By G C Network | April 11, 2010

” [C]loud customers must be able to easily store, access, and process data across multiple clouds; weave together a mesh of different services to meet their needs; and have a…

Cloud Computing’s Next Challenge

By G C Network | March 26, 2010

Earlier this month, Melvin Greer and I teamed up on a Military Information Technology piece. Melvin is a senior research engineer and cloud computing chief architect at Lockheed Martin, and…


 by
Jodi Kohut
ITIL (formerlyknown as the Information Technology Infrastructure Library) has been the best management practices framework of choice for world class IT Operations organizations.  The 5 stage framework: Service Strategy, Design, Transition, Operation, and Continual Service improvement allows for structured processes that support Enterprise Architecture, Service Delivery, and Security initiatives.  Structured and controlled planning and change are the bywords here.

 

A major driver of the cloud is efficiency and a betterallocation of technical resources. As a result, executives are considering more use of Agile or DevOps frameworks to speed up the delivery of valuable services to end-users. I’ve heard more than one of my colleagues speculate that this shift signals a move away from ITIL.  After careful consideration, I suggest there are three reasons why a “both and” approach will provide more benefit to the organization:


1.) Agile improves the delivery time of an ITIL- inspired service.  Using mature service strategy and design processes of ITIL, Agile teams can validate the architectural and SLA requirements prior to developing and releasing a product or change. 

2.) Continuous delivery means less risky changes for Service Transition.  Agile allows for the riskiest changes to take place first, and within a controlled development environment. Operations personnel are working more closely with Agile teams up front during service design and can have their needs considered during development. In short, continuous integration promotes (forces?) collaboration.

3.) Security operations are improved. The collaboration that using Agile within the bounds of ITIL necessitates enables security considerations to be embedded into the Service Strategy and Design processes.  Agile teams can deliver based on security aware requirements, rather than security teams having to secure an already developed service.

Contemporary cloud services provide the ideal place for Agile and ITIL to meet. First, teams can quickly provision cost-effective pre-production environments where building a continuous integration pipeline is possible.  Second, this cloud based pre-production environment provides a collaboration space for development and operations teams to work together to transition a service to the Operations team, already tested and secured. 

Organizations that find a way to integrate Agile and ITIL will likely see a realization of improved collaboration, resulting in less time to release secure and compliant services to end-users.

(This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. To learn more about tech news and analysis visit Tech Page One. Dell sponsored this article, but the opinions are our own and don’t necessarily represent Dell’s positions or strategies.)

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