Agile is not the absence of ITIL!

Cloud Computing and the Process Integration Era

By G C Network | December 17, 2008

The Industry Advisory Council (IAC) is a non-profit, non-partisan organization dedicated to fostering improved communications and understanding between government and industry. through its affiliation with the American Council for Technology…

The Tactical Cloud

By G C Network | December 16, 2008

When cloud computing first came in vogue, there was a rather serious discussion about the private cloud concept. The whole idea of cloud computing seemed to argue against implementing such…

“Cloud Musings” Now on SYS-CON Media “Cloud Computing Journal” !!

By G C Network | December 15, 2008

I’m happy to announce that a recent “Cloud Musings” article, “Commercial vs Federal Cloud Computing ” has been reposted on SYS-CON Media’s “Cloud Computing Journal“. Thank you SYS-CON for making…

How to make clouds interoperable and standard !!

By G C Network | December 12, 2008

This has been a huge part of my life over the past few weeks! This is my personal view. WARNING: DON’T EXPECT THE ANSWER TO BE FOUND BELOW !!! There…

The Tension between Public and Private Clouds

By G C Network | December 11, 2008

Last week, during discussion on cloud interoperability and standards in Israel, I saw for the first time a real dichotomy in the value of public (external) and private (internal) clouds.…

Cloud Computing for Continuity of Operations (COOP)

By G C Network | December 10, 2008

Recently, I’ve been focusing on cloud computing for COOP. The way I looked at it, many government agencies are already using commercial shared facilities as COOP sites and that the…

NCOIC Plenary Session

By G C Network | December 9, 2008

Hopping a plane to the west coast today to attend the NCOIC Plenary in Costa Mesa, California. First day “Cloud Computing for Net-Centric Operations” agenda includes: David Ryan, Chief Architect…

Dataline named “Top 100 Cloud Computing Company”

By G C Network | December 9, 2008

SYS-CON’s Cloud Computing Journal included Dataline in its expanded list of the most active players in the cloud ecosystem. In adding Dataline to the “Top 100” list, Jeremy Geelan noted…

Autoscaling into the cloud- Good or Bad?

By G C Network | December 8, 2008

I always thought saw the ability to autoscale into a cloud infrastructure as a good thing. George Reese presented a differing view on the O’Reilly blog recently. “Auto-scaling is the…

Cloudera must be reading the script!

By G C Network | December 4, 2008

“Cloud computing leapt out as the most obvious way to address enterprise large data problems” – Ken Pierce, IT Specialist, DIA-DS/C4ISR “We view Hadoop as the key enabler…[in] optimizing the…


 by
Jodi Kohut
ITIL (formerlyknown as the Information Technology Infrastructure Library) has been the best management practices framework of choice for world class IT Operations organizations.  The 5 stage framework: Service Strategy, Design, Transition, Operation, and Continual Service improvement allows for structured processes that support Enterprise Architecture, Service Delivery, and Security initiatives.  Structured and controlled planning and change are the bywords here.

 

A major driver of the cloud is efficiency and a betterallocation of technical resources. As a result, executives are considering more use of Agile or DevOps frameworks to speed up the delivery of valuable services to end-users. I’ve heard more than one of my colleagues speculate that this shift signals a move away from ITIL.  After careful consideration, I suggest there are three reasons why a “both and” approach will provide more benefit to the organization:


1.) Agile improves the delivery time of an ITIL- inspired service.  Using mature service strategy and design processes of ITIL, Agile teams can validate the architectural and SLA requirements prior to developing and releasing a product or change. 

2.) Continuous delivery means less risky changes for Service Transition.  Agile allows for the riskiest changes to take place first, and within a controlled development environment. Operations personnel are working more closely with Agile teams up front during service design and can have their needs considered during development. In short, continuous integration promotes (forces?) collaboration.

3.) Security operations are improved. The collaboration that using Agile within the bounds of ITIL necessitates enables security considerations to be embedded into the Service Strategy and Design processes.  Agile teams can deliver based on security aware requirements, rather than security teams having to secure an already developed service.

Contemporary cloud services provide the ideal place for Agile and ITIL to meet. First, teams can quickly provision cost-effective pre-production environments where building a continuous integration pipeline is possible.  Second, this cloud based pre-production environment provides a collaboration space for development and operations teams to work together to transition a service to the Operations team, already tested and secured. 

Organizations that find a way to integrate Agile and ITIL will likely see a realization of improved collaboration, resulting in less time to release secure and compliant services to end-users.

(This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. To learn more about tech news and analysis visit Tech Page One. Dell sponsored this article, but the opinions are our own and don’t necessarily represent Dell’s positions or strategies.)

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