Agile is not the absence of ITIL!

January 12, 2015 / G C Network / Comments Off on Agile is not the absence of ITIL!

Enomaly: Startup of the Week

By G C Network | November 18, 2008

Congratulations to Enomaly and Reuven Cohen for being named Startup of the Week byInformationWeek !!! Reuven and I collaborate quite a bit and his blog, Elastic Vapor, is a staple for anyone interested in…

Cloud Computing at DoD, DISA, DIA, CENTCOM and NCOIC

By G C Network | November 17, 2008

At CloudCamp last week, Military Information Technology distributed free copies of it’s November issue to all attendees. The issue contains a very informative article by Cheryl Gerber titled “Computing in…

Last Night’s Camp Out !!

By G C Network | November 13, 2008

Check out Tech BISNOW for more on CloudCamp Federal! Follow me at https://Twitter.com/Kevin_Jackson

CloudCamp Federal was AWESOME !!

By G C Network | November 13, 2008

Just got home from CloudCamp Federal. What an event!! The over 100 attendees definitely made the statement that the Fed is interested in cloud computing. As expected, cloud security was…

DISA taps CollabNet to manage DoD cloud software development

By G C Network | November 12, 2008

This week, the Defense information Systems Agency (DISA) announced that they will be using Collabnet tools to manage application development for RACE. The Computerworld article said that DISA will use…

Today is CloudCamp Federal !!

By G C Network | November 12, 2008

Today we kick of off the first CloudCamp Federal. Reuven Cohen, Bob Lozano, Brand Niemann and over 150 other cloud computing enthusiast are expected to attend. We also plan to…

CloudCamp “Sold Out” !! More Tickets Added

By G C Network | November 11, 2008

We are happy to announce that CloudCamp Federal (aka DC), taking place tomorrow at Apptis headquarters in Chantilly, VA (directions), is sold out. But don’t fret, we’ve added 25 more…

President-Elect Obama: Good for Cloud Computing

By G C Network | November 11, 2008

In his article, “What Does Obama Revolution Mean to Cloud Computing“, Krishnan Subramanian lays out a rosy picture for cloud computing: Protecting the openness of Internet: crucial for cloud computing…

Only 9 tickets left for CloudCamp Federal !!

By G C Network | November 10, 2008

Only 9 tickets left from the original allotment of 150 for CloudCamp Federal this week. We’re working to free up some more, but don’t leave it to chance. Go to…

Valiant Angel – A Perfect PED Application for Cloud Computing

By G C Network | November 10, 2008

A few weeks ago in an article title “Why the Cloud? Processing, Exploitation and Dissemination“, I described two instances where the newspaper industry used cloud computing in order to process,…


 by
Jodi Kohut
ITIL (formerlyknown as the Information Technology Infrastructure Library) has been the best management practices framework of choice for world class IT Operations organizations.  The 5 stage framework: Service Strategy, Design, Transition, Operation, and Continual Service improvement allows for structured processes that support Enterprise Architecture, Service Delivery, and Security initiatives.  Structured and controlled planning and change are the bywords here.

 

A major driver of the cloud is efficiency and a betterallocation of technical resources. As a result, executives are considering more use of Agile or DevOps frameworks to speed up the delivery of valuable services to end-users. I’ve heard more than one of my colleagues speculate that this shift signals a move away from ITIL.  After careful consideration, I suggest there are three reasons why a “both and” approach will provide more benefit to the organization:


1.) Agile improves the delivery time of an ITIL- inspired service.  Using mature service strategy and design processes of ITIL, Agile teams can validate the architectural and SLA requirements prior to developing and releasing a product or change. 

2.) Continuous delivery means less risky changes for Service Transition.  Agile allows for the riskiest changes to take place first, and within a controlled development environment. Operations personnel are working more closely with Agile teams up front during service design and can have their needs considered during development. In short, continuous integration promotes (forces?) collaboration.

3.) Security operations are improved. The collaboration that using Agile within the bounds of ITIL necessitates enables security considerations to be embedded into the Service Strategy and Design processes.  Agile teams can deliver based on security aware requirements, rather than security teams having to secure an already developed service.

Contemporary cloud services provide the ideal place for Agile and ITIL to meet. First, teams can quickly provision cost-effective pre-production environments where building a continuous integration pipeline is possible.  Second, this cloud based pre-production environment provides a collaboration space for development and operations teams to work together to transition a service to the Operations team, already tested and secured. 

Organizations that find a way to integrate Agile and ITIL will likely see a realization of improved collaboration, resulting in less time to release secure and compliant services to end-users.

(This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. To learn more about tech news and analysis visit Tech Page One. Dell sponsored this article, but the opinions are our own and don’t necessarily represent Dell’s positions or strategies.)

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