Agile is not the absence of ITIL!

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By G C Network | September 9, 2008

Little did I know that while I was watching the Republicans cheer their standard bearer inside the Xcel Energy Center that the cloud infrastructure was outside defeating the forces of…

Cloud Computing vs. Virtualization

By G C Network | September 8, 2008

Yesterday, Reuven Cohen in ElasticVapor, provided an excellent post on the title subject. I’d like to “second his emotion” and, for my audience, add that cloud computing technologies and techniques…

Government Technology Cloud Recommendations

By G C Network | September 5, 2008

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By G C Network | September 4, 2008

John Edwards (not the Senator) of Computerworld sees cloud computing as a “…pay-by-consumption scalable service that’s usually free of long-term contracts and is typically application- and operating system-independent”. His recent…

Cloud Computing Dictionary

By G C Network | September 4, 2008

Geva Perry will be presenting at the October 8th SOA-R event. Before attending, you may want to visit his cloud computing dictionary to catch up on the current cloud computing…

Google Launches Chrome: Desktop-centric to Network-centric

By G C Network | September 3, 2008

According to Nicholas Carr, “Chrome is the first cloud browser”. If you’re not familiar with Chrome, this application is Google’s entry into the browser wars. In his blog, Mr. Carr…

Boeing Gives Up On Interoperable Modelling and SimulationNnetworks

By G C Network | September 3, 2008

Last week a Flightglobal article reported on the softening of Boeing’s stance on the need to establish standards for networking protocols across the US and global defence industry. Citing the…

Cisco: A Cloud Computing Company?

By G C Network | September 2, 2008

Yes Cisco ! Red Herring’s report on Cisco’s acquisition of PostPath last week presents a strong case for this. If finalized, PostPath would become Cisco’s fifteenth acquisition in less than…

Cloud Computing at top of Hype Cycle

By G C Network | August 29, 2008

Computerworld reports that Gartner see cloud computing as being at the top of the hype cycle. They have also settled on a definition: “a style of computing where massively scalable…


 by
Jodi Kohut
ITIL (formerlyknown as the Information Technology Infrastructure Library) has been the best management practices framework of choice for world class IT Operations organizations.  The 5 stage framework: Service Strategy, Design, Transition, Operation, and Continual Service improvement allows for structured processes that support Enterprise Architecture, Service Delivery, and Security initiatives.  Structured and controlled planning and change are the bywords here.

 

A major driver of the cloud is efficiency and a betterallocation of technical resources. As a result, executives are considering more use of Agile or DevOps frameworks to speed up the delivery of valuable services to end-users. I’ve heard more than one of my colleagues speculate that this shift signals a move away from ITIL.  After careful consideration, I suggest there are three reasons why a “both and” approach will provide more benefit to the organization:


1.) Agile improves the delivery time of an ITIL- inspired service.  Using mature service strategy and design processes of ITIL, Agile teams can validate the architectural and SLA requirements prior to developing and releasing a product or change. 

2.) Continuous delivery means less risky changes for Service Transition.  Agile allows for the riskiest changes to take place first, and within a controlled development environment. Operations personnel are working more closely with Agile teams up front during service design and can have their needs considered during development. In short, continuous integration promotes (forces?) collaboration.

3.) Security operations are improved. The collaboration that using Agile within the bounds of ITIL necessitates enables security considerations to be embedded into the Service Strategy and Design processes.  Agile teams can deliver based on security aware requirements, rather than security teams having to secure an already developed service.

Contemporary cloud services provide the ideal place for Agile and ITIL to meet. First, teams can quickly provision cost-effective pre-production environments where building a continuous integration pipeline is possible.  Second, this cloud based pre-production environment provides a collaboration space for development and operations teams to work together to transition a service to the Operations team, already tested and secured. 

Organizations that find a way to integrate Agile and ITIL will likely see a realization of improved collaboration, resulting in less time to release secure and compliant services to end-users.

(This post was written as part of the Dell Insight Partners program, which provides news and analysis about the evolving world of tech. To learn more about tech news and analysis visit Tech Page One. Dell sponsored this article, but the opinions are our own and don’t necessarily represent Dell’s positions or strategies.)

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