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Artificial Intelligence and the Project Manager

Transformation Network

By pwsadmin | May 15, 2021

The Achilles heel of every transformative business model is their reliance on ever increasing amounts of data that need to be transported quickly across wide area networks and processed at edge computing end points. To meet this expected demand, the global telecommunications industry is rapidly moving toward a future in which networks must have the…

Essential Characteristics of Cloud Computing as Digital Transformation

By pwsadmin | May 15, 2021

Hybrid IT blends traditional datacenters, managed service providers, and cloud service providers to deliver the necessary mix of information technology services. This IT consumption model enables a composable infrastructure which describes a framework whose physical compute, storage, and network fabric resources are treated as services. Resources are logically pooled so that administrators no longer need…

Transformation Innovation

By pwsadmin | May 15, 2021

4 Factors Driving Digital Transformation ROI The critical assessment factors for cloud ROI risk probability are the following:      Infrastructure utilization Speed of migration to cloud Ability to scale business/mission processes Quality delivered by the new cloud-based process  These four factors directly drive digital transformation ROI because they affect revenue, cost, and the time required to…

Transformation Frameworks

By pwsadmin | May 15, 2021

Digital transformation necessitates changes in an organization’s operational processes. According to Harvard, a focus on operations can lead to business process optimization and entirely new revenue streams. Three common routes for this are the following:      Robotic process automation (RPA) which uses artificial intelligence to automate routine activities      Remote worker enablement that uses workspace virtualization and…

Transformation Infrastructure

By pwsadmin | September 26, 2020

Hybrid IT enables a composable infrastructure which describes a framework whose physical compute, storage, and network fabric resources are treated as services. Resources are logically pooled so that administrators need to physically configure hardware to support a specific software application, which describes the function of a composable architecture. This type of transformative infrastructure is foundational…

Essential Characteristics of Cloud Computing as Digital Transformation

By pwsadmin | September 25, 2020

A survey of 2,000 executives conducted by Cognizant in 2016 identified the top five ways digital transformations generate value:      Accelerating speed to market      Strengthening competitive positioning      Boosting revenue growth      Raising employee productivity      Expanding the ability to acquire, engage, and retain customers   Digital transformation is also a cultural change. Cloud Computing as Digital Transformation Since cloud…

Embrace Transformation

By pwsadmin | September 22, 2020

From a business perspective, differentiating business processes and quality customer service are central to overall success. Business leaders must therefore clearly identify and measure how information technology contributes to the value of every key business process. They must also know how to most cost effectively use IT when the task is merely the management of…

Computer Vision Advances Zero-Defect Manufacturing

By pwsadmin | July 25, 2020

by Kevin L. Jackson Electronics manufacturers operate in a challenging environment. It’s hard enough to keep up with the ever-accelerating rate of change in the industry. Now customers want increasingly specialized product variations in less time and of higher quality. Meeting this demand for increased product variation can seriously impact the bottom line. Such variability increases…

Real-Time Analytics Power the Roadway of the Future

By pwsadmin | July 25, 2020

By Kevin L. Jackson The complexities of citywide traffic are pushing the limits of existing transportation management systems. Outdated infrastructure is based on proprietary, single-purpose subsystems, making it costly to acquire, operate, and maintain. And current roadways are simply not prepared for the future of autonomous vehicles. Enter the SPaT Challenge, an initiative encouraging cities and…

Thriving on the Edge: Developing CSP Edge Computing Strategy

By pwsadmin | March 6, 2020

Communications Service Providers (CSPs) are facing significant business model challenges. Referred to generally as edge computing, the possibilities introduced by the blending of 5G networks and distributed cloud computing technologies are redefining how CSPs operate, partner, and drive revenue. A new Ericsson Digital whitepaper entitled, “Edge computing and deployment strategies for communication service providers,” addresses these challenges…

Organizations use teams to create wealth, market share, customer service, competitive advantage, and organizational success. Effective teams accomplish their assigned end goals by engaging in collaboration as a joint learning activity. Enhanced effectiveness is why collaborative tools are so critical to the project manager, and 7 out of 10 IT professionals see collaboration as essential to their organization.

For an information worker operating within a modern team environment, finding information is relatively easy. Any team member can “google” to find just about anything.  High-performance teams, however, know how to work together to brainstorm and collaborate on discovering the right questions. That concept frames the future of collaboration and the project manager’s role. The most effective project managers use artificial intelligence (AI) to apply computational approaches to the collaborative social experience. In laymen’s terms that means using AI to discover the right questions. Research has shown this approach as a more robust method of helping humans solve increasingly complex business problems.

As AI and collaboration technologies enhance and spread intelligence equally to any worker, machine learning technologies provide just-in-time custom learning based on team needs and the organizational goals. Collaboration technology should, therefore, also help ease the challenge of connecting physically remote teams to each other. This critical function allows more interaction, more collective learning, more collaboration, and more team success. By embracing this new remote collaboration paradigm, project managers can:
  • Identify and engage critical talent independent of their location. This capability improves the manager’s ability to bring complementary skills into a collaborative environment with the broader team;  
  • Encourage and build healthy relationships with remote team members. Strong relationshipsare the heart of effective collaboration and leadership;
  • Present and communicate a guiding vision to the team. Providing clarity of purpose enhances collaboration;
  • Work with local and remote team members to jointly prepare a clear mission objective and define group rules of engagement;
  • Connect the project with higher level organizational objectives;
  • Create an atmosphere of safety, trust, and respect that, in turn, encourages multiple perspectives, diverse viewpoints, and creativity;
  • Make everyone’s ideas and suggestions visible and tangible by building prototypes, or drawing diagrams;
  • Provide an easy-to-use infrastructure that enables learning, communication, andcollaboration;
  • Remove barriers to high performance by nurturing individual brilliance;
  • Coach for improved teamwork, emotional intelligence, and navigating difficult conversations;
  • Jointly celebrate joint accomplishments; and
  • Capture best practices and things that should be avoided.


These are all reasons why Cisco launched Webex Teams. This collaborative platform uses machine learning to present an intelligent and human-like conversational interface for any application or device. With this capability, project managers can eliminate the friction usually associated with remote team member communications. The solution has also embedded Webex Assistant, an AI-enabled service for managing directory and scheduling information and designed to assist, participate, and take action that supports the project manager. Webex Assistant leverages the powerful Webex graph to access better information faster. In doing so, it essentially injects artificial intelligence into every team interaction.





This post is brought to you by Cisco and IDG. The views and opinions expressed herein are those of the author and do not necessarily represent the views and opinions of Cisco. 

Cloud Musings

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016-2018)

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