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Artificial Intelligence and the Project Manager

SourceConnecte! Marketplace With A Mission

By pwsadmin | March 6, 2020

Earlier this year, GC GlobalNet launched a new breed of B2B e-commerce sites. Curated by Kevin L. Jackson, SourceConnecte (with an “e”) went live with three strategic goals in mind: Efficiently leverage modern social media technologies to facilitate value-based interactions between enterprise buyers and vetted suppliers; Establish a protected interactive environment capable of supporting high-value B2B e-commerce negotiations…

Potential vs. Reality: Is Edge Computing Real?

By pwsadmin | January 19, 2020

Edge computing provides compute, storage, and networking resources close to devices generating traffic. Its benefits are based on an ability to provide new services capable of meeting stringent operational requirements by minimizing both data latency and the need for bandwidth. Based on Google trend data, searches for the term has also grown substantially over the…

Enabling Digital Transformation

By pwsadmin | December 22, 2019

Digital transformation integrates technology into all areas of an organization’s business or mission. Its fundamental purpose is to create and deliver innovative and industry-changing products and services to a global customer base. This outcome requires the seamless two-way flow of data and information between internal business processes and external processes that interact with customers, business…

The ThinkShield Story Part 1: The Challenge

By G C Network | October 24, 2019

The cybersecurity challenge seems to be growing daily. Threats are becoming more sophisticated, and attacks are becoming more destructive while the corporate world’s response seems to resemble a deer in headlights. Recent examples of this dangerous state of affairs include[1]: A data breach of a US Customs and Border Protection surveillance contractor that led to…

CIO dream team: Who’s in and why?

By G C Network | October 12, 2019

Today’s CIO navigates the twin challenges of enabling new business models and managing rapid technological change. Cloud computing strategies are now table stakes. CIOs must make complex decisions about using public and private clouds, on-premises enterprise systems, Internet of Things, edge computing, and many other user experience outlets. Cloud-enabled digital transformation can’t happen without the…

Digital Transformation and the Mainframe

By G C Network | September 1, 2019

Digital transformation infuses digital technology into all areas of an organization’s business or mission. Its fundamental purpose is to create and deliver innovative and industry-changing digital products and services to a global customer base. By doing this, an enterprise gains an ability to quickly act and react to changing data, operational conditions and competitive strategies…

Composable Architecture Q&A. Are you ready?

By G C Network | August 26, 2019

Q: Is it time for my company to jump on the composable architecture bandwagon? A: Composable architectures are quickly becoming essential to the modern enterprise. Citing a recent Forrester study: the adoption of composable infrastructure as an element of a hybrid IT strategy results in faster, more flexible, and more efficient ecosystems that enable companies…

GC Global Net

Increase Productivity by Reducing Technology Distraction: Lessons from Forrester Research

By G C Network | August 8, 2019

Workplace productivity is hurt every day by the very technology developed and purchased to improve it. Forrester announced this surprising conclusion in their latest “How To Wake Up From The Nightmare Of Workplace Technology Distraction” study. The Forrester Analytics Global Business Technographics® Workforce Benchmark Recontact Survey included 6,508 respondents in Australia, Canada, China, France, Germany, the…

Unveiling the end-to-end capabilities for the networked society

By G C Network | June 10, 2019

An Interview with Henrik Basilier  By Kevin L. Jackson The telecom industry is rapidly moving towards a future in which networks must have the capabilities of delivering services with the agility, flexibility and scalability only made possible by full programmability. More than software defined networks (SDN), these capabilities will deliver software defined service domains that…

AT&T Finance Solutions GM on Shrimping, Software, and CX

By G C Network | June 10, 2019

Helping clients address the trends and challenges presented by the Financial Services industry is the main focus for René Dufrene in his role as General Manager of Finance Solutions at AT&T Business. His global responsibility includes Retail Banking, Insurance, Payment, and Wealth Management solutions. His background, the impact of digital transformation, the role of 5G,…

Organizations use teams to create wealth, market share, customer service, competitive advantage, and organizational success. Effective teams accomplish their assigned end goals by engaging in collaboration as a joint learning activity. Enhanced effectiveness is why collaborative tools are so critical to the project manager, and 7 out of 10 IT professionals see collaboration as essential to their organization.

For an information worker operating within a modern team environment, finding information is relatively easy. Any team member can “google” to find just about anything.  High-performance teams, however, know how to work together to brainstorm and collaborate on discovering the right questions. That concept frames the future of collaboration and the project manager’s role. The most effective project managers use artificial intelligence (AI) to apply computational approaches to the collaborative social experience. In laymen’s terms that means using AI to discover the right questions. Research has shown this approach as a more robust method of helping humans solve increasingly complex business problems.

As AI and collaboration technologies enhance and spread intelligence equally to any worker, machine learning technologies provide just-in-time custom learning based on team needs and the organizational goals. Collaboration technology should, therefore, also help ease the challenge of connecting physically remote teams to each other. This critical function allows more interaction, more collective learning, more collaboration, and more team success. By embracing this new remote collaboration paradigm, project managers can:
  • Identify and engage critical talent independent of their location. This capability improves the manager’s ability to bring complementary skills into a collaborative environment with the broader team;  
  • Encourage and build healthy relationships with remote team members. Strong relationshipsare the heart of effective collaboration and leadership;
  • Present and communicate a guiding vision to the team. Providing clarity of purpose enhances collaboration;
  • Work with local and remote team members to jointly prepare a clear mission objective and define group rules of engagement;
  • Connect the project with higher level organizational objectives;
  • Create an atmosphere of safety, trust, and respect that, in turn, encourages multiple perspectives, diverse viewpoints, and creativity;
  • Make everyone’s ideas and suggestions visible and tangible by building prototypes, or drawing diagrams;
  • Provide an easy-to-use infrastructure that enables learning, communication, andcollaboration;
  • Remove barriers to high performance by nurturing individual brilliance;
  • Coach for improved teamwork, emotional intelligence, and navigating difficult conversations;
  • Jointly celebrate joint accomplishments; and
  • Capture best practices and things that should be avoided.


These are all reasons why Cisco launched Webex Teams. This collaborative platform uses machine learning to present an intelligent and human-like conversational interface for any application or device. With this capability, project managers can eliminate the friction usually associated with remote team member communications. The solution has also embedded Webex Assistant, an AI-enabled service for managing directory and scheduling information and designed to assist, participate, and take action that supports the project manager. Webex Assistant leverages the powerful Webex graph to access better information faster. In doing so, it essentially injects artificial intelligence into every team interaction.





This post is brought to you by Cisco and IDG. The views and opinions expressed herein are those of the author and do not necessarily represent the views and opinions of Cisco. 

Cloud Musings

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016-2018)

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