ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off on ATMs Are IT Too!

Getting Your Network in the Cloud

By G C Network | May 25, 2016

Join us with Virtual Newsmakers on Saturday, May 28th at 11:00am for a YouTube Livestream on cloud computing. Virtual Newsmakers is a webcast show featuring virtual newsmakers, who are bridging…

Enterprise Networking in a Cloud World

By G C Network | May 17, 2016

Enterprises must rethink network management in the cloud computing world. This new reality is driven by the rise of software defined networking, the virtualization of everything and a business imperative…

The Game of Clouds 2016

By G C Network | May 13, 2016

In the mythical, medieval land of AWS, a civil war brews between the several noble Cloud Services over rulership. Meanwhile, across the sea, the former controlling dynasty, Traditional IT, attempts…

10 Ways to Flash Forward

By G C Network | May 7, 2016

Not to long ago I was honored to be included as a storage expert in the Dell ebook, “10 Ways to Flash Forward: Future-Ready Storage Insights from the Experts.” This…

The Future of Storage

By G C Network | April 28, 2016

A few weeks ago I had the pleasure of doing a Blab on advanced storage with Daniel Newman and Eric Vanderburg.  We covered some pretty interesting points on enterprise storage…

DevOps and Hybrid Infrastructure Synergy

By G C Network | April 3, 2016

(This post first appeared in IBM’s Point B and Beyond) The definition of DevOps emphasizes collaboration and communication between software developers and other IT professionals while automating the software delivery…

Are electronic medical records worth it?

By G C Network | March 23, 2016

The use of Electronic Medical Records (EMR) by medical professionals has increased dramatically. According to HealthIT.gov, 2015 statistics show that 56 percent of all U.S. office-based physicians (MD/DO) have demonstrated meaningful use…

Finding a Framework for Hybrid Cloud Risk Management

By G C Network | March 6, 2016

 (Sponsored by IBM. Originally published on Point B and Beyond) Hybrid cloud is rapidly becoming essential to today’s information technology processes. This is why hybrid cloud risk management has become…

Cancer, cloud and privacy shield

By G C Network | February 23, 2016

(Originally published in Dell PowerMore) For more than 10 years, the rapid rise of cloud computing has enabled an even more rapid application of cloud to genomic medicine. In fact,…

Hybrid Cloud Versus Hybrid IT: What’s the Hype?

By G C Network | February 3, 2016

(Originally posted on Point B and Beyond) Once again, the boardroom is in a bitter battle over what edict its members will now levy on their hapless IT organization. On…

That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared.  Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:
  • Operational disconnects caused by ineffective internal communications;
  • Resource contention when multiple, independently developed project plans compete;
  • Incompatible technical documentation; and
  • Inconsistent communications with vendors.
A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.
The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!
“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”
Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.
The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.
In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:
  • Global presence with the ability to provide on-site engineering support to any ATM site;
  • Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
  • Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
  • Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
  • A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.
IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

 

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