ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off on ATMs Are IT Too!

Cloud Computing Price-Performance Could Vary By 1000%!

By G C Network | July 14, 2015

by Kevin L. Jackson Yes, you read that right. The price/performance of your cloud computing infrastructure could vary as much as 1000 percent depending on time and location. High levels of…

E-book: Educate Yourself With Dell Insight Partner Views on Cybersecurity

By G C Network | July 10, 2015

Data security breaches and hacker attacks on private businesses, health organizations and government agencies in the U.S. have grabbed headlines with increasing frequency, it seems. There is zero doubt about…

IEEE Cloud Computing Magazine Focuses On GovCloud

By G C Network | July 7, 2015

Today I am especially proud and honored to publicly announce my appointment to the IEEE Cloud Computing Magazine Editorial Board!  I am truly appreciative to Dr. Alan Sill and Dr.…

Is Social Media Right For Your Small Business?

By G C Network | June 30, 2015

Everyone from pre-teens to granddads, does social media today. With Twitter, Instagram, Facebook and many newer ways to stay in the know popping up every day, picking the right platform…

Rob Davies, ViON SVP, Talks about Government Cloud Computing

By G C Network | June 23, 2015

ViON solves complex enterprise problems by combining passion and agility to deliver the most effective, innovative solutions because commitment to mission success is in their DNA. One of the ways…

New Approaches for New Big Data Insights

By G C Network | June 15, 2015

by Melvin Greer Business Intelligence has matured as a core competency necessary to sustain competitive advantage. Organizations of every size and industry are generating valuable data with each interaction, and…

How to Put Public Sector Data Migration Hassles on the Road to Extinction

By G C Network | June 12, 2015

With careful planning and the right technology, Federal, State and Local Government IT Leaders can overcome fears of data migrations, breaking free from archaic procedures to lead the pack  By…

Would you build your house from a Visio diagram?

By G C Network | June 8, 2015

Would you even hire an architect that highlighted hand drawn diagrams and spreadsheets as their design tools of choice? Of course you wouldn’t. Not using computing aided design (CAD) as…

Industry leaders set cloud computing security benchmarks

By G C Network | May 28, 2015

Security has long been the No. 1 cloud computing business concern. Although the apprehension is absolutely valid, cloud computing business decision and strategies are all too often driven by the…

The Science and Art of Business Leadership

By G C Network | May 27, 2015

Business leadership is both science and art. The scientific aspects revolve around finance, organization, products and service. Artistic aspects include relationships, market trajectories and business strategies. While many focus on…

That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared.  Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:
  • Operational disconnects caused by ineffective internal communications;
  • Resource contention when multiple, independently developed project plans compete;
  • Incompatible technical documentation; and
  • Inconsistent communications with vendors.
A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.
The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!
“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”
Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.
The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.
In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:
  • Global presence with the ability to provide on-site engineering support to any ATM site;
  • Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
  • Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
  • Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
  • A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.
IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

 

Cloud Musings

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016)

 

Follow me at https://Twitter.com/Kevin_Jackson
Posted in

G C Network

Cloud Computing

Cybersecurity