ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off on ATMs Are IT Too!

Packing My Bags For Prague and Dimension Data #Perspectives2015

By G C Network | May 15, 2015

Prague is a beautiful city!  My last time was in June 2010 when Jeremy Geelan invited me to speak at CloudExpo Europe (see my blog post and video from that…

SAP/HANA Does Big Data for National Security

By G C Network | May 13, 2015

Carmen Krueger, SAP NS2 SVP & GM While SAP is globally renowned as a provider of enterprise management software, the name is hardly ever associated with the spooky world of…

Be future ready: Selling to millennials and a marketplace of one

By G C Network | May 12, 2015

There is almost a deafening discussion going on about the self-centeredness of today’s young adults. Weather you call them Generation Y, millennials or twenty-somethings, the general refrain seems to be…

Surviving an Environment of IT Change

By G C Network | May 8, 2015

  “The Federal government today is in the midst of a revolution. The revolution is challenging the norms of government by introducing new ways of serving the people. New models…

OmniTI and GovCloud Join Forces to Provide Cloud-based Services

By G C Network | May 5, 2015

FULTON, Md.–(BUSINESS WIRE)–OmniTI, a leading provider of web infrastructures and applications for companies that require scalable, high-performance, mission critical solutions, today announced that it has partnered with GovCloud Network, LLC…

Cloud microservices make their play

By G C Network | April 29, 2015

 by Kevin L. Jackson Cloud computing seems destined to be the way enterprises will use information technology. The drastic cost reductions and impressive operational improvements make the transition an unstoppable trend.…

Tweeps Are People Too!!

By G C Network | April 25, 2015

I woke up this morning to the devastating news about the earthquake in Nepal. Sitting here in California  that destruction is literally on the other side of the world but…

The CISO role in cybersecurity: Solo or team sport?

By G C Network | April 14, 2015

The average length of time in the commercial sector between a network security breach and when the detection of that breach is more than 240 days, according to Gregory Touhill, deputy…

Setting standards for IoT can capitalize on future growth

By G C Network | March 30, 2015

by Melvin Greer Managing Director Greer Institute for Leadership and Innovation The adoption of Internet of Things (IoT) appears to be unquestioned. Advances in wearables and sensors are strategic to…

Women in tech: Meet the trailblazers of STEM equality

By G C Network | March 19, 2015

By Sandra K. Johnson CEO, SKJ Visioneering, LLC   Science, technology, engineering and mathematics (STEM) professionals are drivers of innovation,creativity and invention. STEM disciplines are significant drivers of economies worldwide,…

That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared.  Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:
  • Operational disconnects caused by ineffective internal communications;
  • Resource contention when multiple, independently developed project plans compete;
  • Incompatible technical documentation; and
  • Inconsistent communications with vendors.
A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.
The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!
“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”
Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.
The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.
In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:
  • Global presence with the ability to provide on-site engineering support to any ATM site;
  • Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
  • Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
  • Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
  • A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.
IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

 

Cloud Musings

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016)

 

Follow me at https://Twitter.com/Kevin_Jackson
Posted in

G C Network

Cloud Computing

Cybersecurity