ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off

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Interoperability: A Much Needed Cloud Computing Focus

By G C Network | February 10, 2014

Cloud computing transitions information technology (IT) from being “systems of physically integrated hardware and software” to “systems of virtually integrated services”. This transition makes interoperability the difference between the success…

Managing IaaS and DBaaS Clouds with Oracle Released

By G C Network | February 6, 2014

Over the holidays I actually spent some time reviewing the newly released “Managing IaaS and DBaaS Clouds with Oracle Enterprise Manager Cloud Control 12c“. This book is a step-by-step tutorial…

Veterans 360: Helping Young Combat Veterans Succeed

By G C Network | February 5, 2014

Refusing to accept the 30 percent unemployment rate for California veterans between the ages of 18 and 24, Veterans 360 (V360) offers recently-separated combat veterans the opportunity for a solid…

Veterans 360 Paves the Way with Cloud Certification Training

By G C Network | February 3, 2014

In keeping with their mission to support young combat veterans’ transition into civilian life, Veterans 360 plans to launch a free Cloud Technology Certification training program. Vets360-Cloud will give veterans…

DBT-Data is a Force to be Reckoned With

By G C Network | January 27, 2014

DBT-Data further established itself in the data storage industry as a formidable force with the $35 million dollar purchase of the state of the art Cyber Integration Center on 1175…

2014 Federal Intelligence Summit – Washington, DC

By G C Network | January 10, 2014

DBT Data and Potomac Officers Club are excited to announce that Al Tarasiuk, CIO of the Office of the Director of National Intelligence (ODNI), will be part of an ICITE…

3rd Annual World Congress of Cloud Computing 2014

By G C Network | January 7, 2014

Today I am proud and honored to announce that I will be participating in this year’s 3rd Annual World Congress of Cloud Computing 2014! Highlighting the theme of “Chinese Dream…

NRRC Video Series – Video 8 : Raytheon R3 Decision Support Tool and Advanced Tactical System

By G C Network | December 23, 2013

In September, the NCOIC delivered the Geospatial Community Cloud (GCC) demonstration. Sponsored by the National Geospatial-Intelligence Agency, this demonstration showed how an interoperable, hybrid-cloud operating environment can be quickly enabled…

NRRC Video Series – Video 7 : Dave Boulos Demonstrates Bring-Your-Own-Device (BYOD) Management

By G C Network | December 20, 2013

Just Pinched Myself ! Part of a “GovCloud Dream Team” !!

By G C Network | December 12, 2013

DBT-DATA provides reliable, flexible, and cost-effective data center solutions to federal, enterprise, and internet customers. With premier facilities in Ashburn, Virginia and the Cyber Integration Center in Harrisonburg, Virginia, they…

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That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:

Operational disconnects caused by ineffective internal communications;
Resource contention when multiple, independently developed project plans compete;
Incompatible technical documentation; and
Inconsistent communications with vendors.

A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.

The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!

“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”

Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.

The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.

In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:

Global presence with the ability to provide on-site engineering support to any ATM site;
Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.

IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.