ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off on ATMs Are IT Too!

How Cloud Brokerage Enables a Practical Path to Cloud IT

By G C Network | March 30, 2013

Join us on Wed, Apr 17, 2013 from 11:00 AM – 12:00 PM EDT to explore how to use cloud brokerage to move efficiently and securely to the cloud. More…

NJVC Cloudcuity Management Portal to Provide Secure Cloud Brokerage Services to NCOIC for NGA

By G C Network | March 28, 2013

CHANTILLY, Va., March 28, 2013 — NJVC®will lead efforts to provide secure cloud brokerage services to the Network Centric Operations Industry Consortiumusing its first-to-market Cloudcuity™ Management Portal during a series…

CloudCheckr : Amazon Complexity Challenges Many Users

By G C Network | March 25, 2013

     A recently released infographic from CloudCheckr (https://cloudcheckr.com/) sheds quite a bit of light on the importance of expert advice when an enterprise decides to deploy to the cloud.  When…

NJVC Announces Winner of Cloudcuity AppDeployer Contest Pilot at George Mason University

By G C Network | February 25, 2013

CHANTILLY, Va., Feb. 25, 2013—NJVC, an information technology solutions provider headquartered in northern Virginia, is pleased to announce the winner of the George Mason University (GMU) Student PaaS Developer Contest.…

Bahrain International eGovernment Forum 2013

By G C Network | February 23, 2013

I am honored to announce that I will be a speaker at the Bahrain International eGovernment Forum, April 8-10, 2013, being held at the Ritz-Carlton Bahrain Hotel and Spa, in…

Why the cloud will shake markets.

By G C Network | February 2, 2013

“Recently, I predicted that in 2013, cloud computing will provide the biggest disruption information technology has experienced in 25 years. These impacts extend to the $128 billion data center industry,…

Top 10 Transformational Impacts of the Cloud in 2013

By G C Network | December 21, 2012

CHANTILLY, Va., Dec. 20, 2012 — NJVC®, an information technology solutions provider headquartered in northern Virginia and supplier of Cloudcuity™ AppDeployer, and Virtual Global, a provider of cloud-enabled enterprise IT…

GovTech Innovator: Kevin Jackson

By G C Network | December 3, 2012

Today I am honored to be named a GovTech Innovator by Government Technology. My personal thanks goes out to Hilton Collins for letting me Hangout with him on Google+. Govtech.com…

How Will Technology Impact Your Business in 2020?

By G C Network | November 29, 2012

by Dennis Brouwer    (Repost from ThinkGig. Thanks for letting me contribute to your ebook!! – Kevin Jackson ) Human-like technology. The potential downfall of the data center. Hyper-personalization of…

The Government Cloud on KCUR-FM Central Standard with Jabulani Leffall

By G C Network | November 26, 2012

A big THANK YOU goes out today to KCUR-FM Central Standard host Jabulani Leffall, producer  Matthew Long-Middleton,and associate producer Danie Alexander for having me as a guest on this morning’s show!…

That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared.  Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:
  • Operational disconnects caused by ineffective internal communications;
  • Resource contention when multiple, independently developed project plans compete;
  • Incompatible technical documentation; and
  • Inconsistent communications with vendors.
A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.
The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!
“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”
Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.
The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.
In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:
  • Global presence with the ability to provide on-site engineering support to any ATM site;
  • Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
  • Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
  • Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
  • A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.
IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

 

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