ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off

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International Public Sector Cloud Computing Summit in DC

By G C Network | March 7, 2012

Next week at the Hyatt Regency in reston, Virginia, the Cloud Standards Customer Council will be holding it’s Public Sector Cloud Summit. This two day cloud event will feature international public sector Cloud…

Jill T. Singer, NRO CIO, Named One of 10 Top Women in Cloud Computing !!

By G C Network | February 17, 2012

CONGRATULATIONS to National Reconnaissance Office (NRO) CIO Jill T. Singer for being selected as one of the 10 winners of the first annual CloudNOW awards presented at the Cloud Connect Conference in…

NJVC® and Virtual Global Announce Release of PaaS White Paper: Paper Clarifies the Confusion Surrounding PaaS for Federal IT Buyers—Why It Is Important and How It Can Cut Development Costs by 50 Percent

By G C Network | January 27, 2012

VIENNA, Va., Jan. 23, 2012 —NJVC®, one of the largest information technology solutions providers supporting the U.S. Department of Defense, and Virtual Global, a premier provider of software and cloud…

December 2011: GovCloud Moves From Policy to Law

By G C Network | December 27, 2011

Over the past years, government cloud computing has steadily moved forward from it’s early beginnings as an interesting curiosity: December 23, 2008 – Now really. Should the Obama administration use…

GovCloud.com !! The New Hub for Government Cloud Computing

By G C Network | November 17, 2011

It gives me great pleasure to announce the relaunch of GovCloud.com! GovCloud is the “go to” place for everything related to federal cloud computing. Our mission is to help federal…

Backupify Names Top 10 Cloud Computing Experts to Follow on Twitter

By G C Network | November 15, 2011

THANK YOU BACKUPIFY!!!! Thank you for the honor of being on your Top 10 List! Backupify is the leading backup provider for cloud based data, offering an all-in-one archiving, search…

NJVC® Cloud Computing Expert Kevin Jackson to Speak at NIST Cloud Computing Forum & Workshop IV on Nov. 3 in Gaithersburg, Md.

By G C Network | October 29, 2011

VIENNA, Va., Oct. 28, 2011 — NJVC®, one of the largest information technology solutions providers supporting the U.S. Department of Defense (DoD) , is pleased to announce that Kevin Jackson,…

NJVC® General Manager, Cloud Services, Kevin Jackson to Moderate “Cloud Computing and the Intelligence Mission” Panel at GEOINT 2011 Symposium

By G C Network | October 18, 2011

Vienna, Va., Oct. 13, 2011 — NJVC® , one of the largest information technology (IT) solutions providers supporting the U.S. Department of Defense, is pleased to announce that Kevin Jackson,…

NJVC® Spotlights Cyber Security and Automated IT at Gartner Symposium/ITxpo® 2011

By G C Network | October 14, 2011

VIENNA, Va., Oct. 4, 2011 — NJVC®, one of the largest information technology solutions providers supporting the Department of Defense, announces its lineup for the Gartner Symposium/ITxpo®, Oct. 16 –…

NJVC® to Demonstrate Enterprise Automation at GEOINT 2011

By G C Network | October 10, 2011

VIENNA, Va., Oct. 6, 2011 — NJVC®, one of the largest information technology solutions (IT) providers supporting the U.S. Department of Defense (DoD), is pleased to offer live, compelling demonstrations…

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That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:

Operational disconnects caused by ineffective internal communications;
Resource contention when multiple, independently developed project plans compete;
Incompatible technical documentation; and
Inconsistent communications with vendors.

A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.

The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!

“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”

Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.

The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.

In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:

Global presence with the ability to provide on-site engineering support to any ATM site;
Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.

IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.