ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off

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AFCEA: Cyberspace at the Cross Roads

By G C Network | December 1, 2009

Starting December 2, 2009, the Armed Forces Communications and Electronics Association (AFCEA) will be putting on a two-day cyberspace conference. Titled “Cyberspace at the Cross Roads: The Intersection of Cyber,…

“Cloud” Shows Promise during Navy Trident Warrior

By G C Network | November 17, 2009

Last month as part of the Navy’s annual Trident Warrior exercise, Dataline, LLC successfully demonstrated that a standard shipboard communications infrastructure could be used to manage a commercial cloud infrastructure-as-a-service…

Government Cloud Computing Value Survey

By G C Network | November 15, 2009

As part of a continuing Government Cloud computing education program, Dataline, LLC has released a Government Cloud Computing Value Survey. This online resource has been designed as an aid to…

“Hyper-Standardized” Cloud Computing Environment a Plus for DISA

By G C Network | November 9, 2009

Henry Sienkiewcz, DISA Computer Services Technical Director, credits the cloud computing “hyper-standardized” environment for the improvement they have been able to deliver through their cloud computing initiative. During remarks at…

Army Deputy CIO Cites Army/DISA Cloud Computing Partnership

By G C Network | November 8, 2009

This week’s Federal Executive Forum taping highlighted collaboration between DISA and the Army on the service’s transition to cloud computing. Army Deputy Chief Information Officer Mike Krieger called it a…

Navy CIO Discusses Cloud Computing

By G C Network | November 6, 2009

During this week’s Federal Executive Forum taping, Navy CIO Robert Carey discussed his views on cloud computing. Stating that the NGEN and CANES (Navy Consolidated Afloat Networks and Enterprise Services)…

DoD, DHS and FBI Highlight Identity Management Interoperability

By G C Network | October 25, 2009

During this week’s Federal Executive Forum, key decision makers from DoD, DHS and FBI highlighted identity management interoperability as their key priority for 2010. Panelist included: Robert Mocny, Acting Director,…

EuroCloud Launches !!

By G C Network | October 22, 2009

Congratulations to Pierre-Jose Billotte for the successful launch of EuroCloud !! Established as a pan European network, EuroCloud are communities that represent a knowledgeable network of companies engaged local and…

Government Cloud Economics

By G C Network | October 17, 2009

In the The Economics of Cloud Computing, Gwen Morton and Ted Alford have published an EXCELLENT economic evaluation of the federal government’s push to cloud computing. Anyone interested in this…

Deputy CIA CIO Newest Ulitzer Author

By G C Network | October 13, 2009

Jill Tummler Singer, Deputy Chief Information Officer at the Central Intelligence Agency (CIA), is now a Ulitzer author. Appointed in November 2006, Ms Singer is responsible for ensuring CIA has…

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That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:

Operational disconnects caused by ineffective internal communications;
Resource contention when multiple, independently developed project plans compete;
Incompatible technical documentation; and
Inconsistent communications with vendors.

A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.

The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!

“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”

Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.

The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.

In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:

Global presence with the ability to provide on-site engineering support to any ATM site;
Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.

IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.