ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off

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Craigslist.org Founder Hypes Government Transformation

By G C Network | July 29, 2009

Craig Newmark, best known for being the founder of the Craigslist website, is working hard to get the word out on Gov2.0. Last week in FedScoop, he really laid out…

Maria Spinola: An Essential Guide to Cloud Computing

By G C Network | July 27, 2009

Maria Spinola, a Strategic IT Marketing and Innovation Adviser and editor at www.Cloudviews.org, has recently published An “Essential Guide to Possibilities and Risk of Cloud Computing“. Her very pragmatic approach…

US Interior Department IT Infrastructure Vision

By G C Network | July 22, 2009

Tim Quinn, Chief Infrastructure Officer, US Department of Interior, sees IP convergence as a key part of DoI’s future IT infrastructure. During the Federal News Radio Executive Forum, he also…

DHS Acting CIO Margie Graves on Current DHS Challenges

By G C Network | July 20, 2009

During the Federal News Radio Executive Forum, Department of Homeland Security (DHS), Acting CIO, Margie Graves provides a unique insight on the department. In her remarks, she described the challenges…

DHS EAGLE & First Source Digital Guide Launched

By G C Network | July 17, 2009

The Enterprise Acquisition Gateway for Leading Edge Solutions (EAGLE) is a multiple-award indefinite delivery/indefinite quantity (IDIQ) contract vehicle, specifically designed as the preferred source of information technology (IT) services for…

Looking Forward To GovIT Expo!

By G C Network | July 14, 2009

I am humbled and more than pleased to serve as the Technical Chair of SYS-CON’s 1st Annual Government IT Conference & Expo. To highlight the importance of this conference, I…

Publishing Synergy: Blog, Twitter and Ulitzer

By G C Network | July 13, 2009

Have you ever been given the task of building and executing an aggressive customer outreach program? Well I received my assignment about a year ago and trust me; the budget…

Input: Cloud Computing, Security to Drive US Gov’t IT Spending

By G C Network | July 12, 2009

According to a PC World article, cloud computing and cybersecurity will be the high-growth areas for government IT spending over the next few years. The analysis and consulting firm Input…

GovIT Expo 2009

By G C Network | July 11, 2009

I’m happy to announce my appointment by SYS-CON to be the Technical Chair of the 1st Annual Government IT Conference & Expo. This event is a 1-day deep dive into…

NCOIC To Help FAA on NextGen

By G C Network | July 7, 2009

Today, the U.S. Federal Aviation Administration (FAA) and the Network Centric Operations Industry Consortium (NCOIC™) announced an agreement to work together to advance the Enterprise Architecture of NextGen, FAA’s national…

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That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:

Operational disconnects caused by ineffective internal communications;
Resource contention when multiple, independently developed project plans compete;
Incompatible technical documentation; and
Inconsistent communications with vendors.

A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.

The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!

“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”

Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.

The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.

In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:

Global presence with the ability to provide on-site engineering support to any ATM site;
Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.

IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.