ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off

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Vivek Kundra to Speak at NRO Showcase

By G C Network | June 8, 2009

On the 17 & 18 June, the National Reconnaissance Office (NRO) will present the premiere Innovative Solutions Showcase. Titled “Unleashing the Crowd in the Cloud: Igniting the Innovation Insurgency“, this event…

Secure Cloud Computing on Federal News Radio

By G C Network | June 1, 2009

Last week the Trezza Media Group, Flyzik Group and Federal News Radio combined to produce an outstanding Federal Executive Forum on Secure Cloud Computing. Moderated by Jim Flyzik, panelist included:…

My Meeting with Mr. Vivek Kundra

By G C Network | May 29, 2009

Earlier this week I had the distinct pleasure and opportunity to have a private meeting with Mr. Vivek Kundra. Although my time with him and Mr. Gary Washington (OMB/Egov &IT Internal…

Comments for Mr. Kundra (Thank you for the input!)

By G C Network | May 25, 2009

A little over a week ago I put out a request to my readers to help me with my meeting with Vivek Kundra. The response has been awesome!! thank you…

Congratulations to Roger Baker !!

By G C Network | May 23, 2009

My congratulations goes out to Roger Baker ! I first met Roger a little over a year ago when he interviewed me for my present job at Dataline. At that…

NDU (IRM) and DoD CIO (NII) Co-Hosting Cloud Computing and Cyber Security Symposia

By G C Network | May 20, 2009

I’m proud to announce two important coming events. The Information Resources Management (IRM) College and the Office of the Assistant Secretary of Defense (Networks and Information Integration)/DOD CIO are co-hosting…

Please Help Me Plan My Meeting With Mr. Vivek Kundra !!

By G C Network | May 18, 2009

A couple of weeks ago, I was offered a chance to meet Mr. Vivek Kundra at the Eisenhower Executive Office Building in downtown Washington, DC. Needless to say, I was…

President Obama’s 2010 Budget Highlights Cloud Computing

By G C Network | May 12, 2009

President Obama’s 2010 Budget (pp. 157-158) has highlighted cloud computing as a key tool for improving innovation, efficiency and effectiveness in Federal IT. ” Cloud-computing is a convenient, on-demand model…

Federal Cloud Computing Heating Up !

By G C Network | May 7, 2009

As fellow blogger Reuven Cohen mentions in his post, Federal cloud computing is indeed heating up: Vivek Kundra held a US Federal Government Cloud Computing Summit yesterday The Federal CIO…

USA.gov “Flips the switch” to Cloud Computing

By G C Network | May 4, 2009

Last weekend, USA.gov shifted to a cloud computing platform. This move is expected to reduce infrastructure expenses by 90% and drastically improve flexibility. “‘We are flipping the switch tomorrow to…

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That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:

Operational disconnects caused by ineffective internal communications;
Resource contention when multiple, independently developed project plans compete;
Incompatible technical documentation; and
Inconsistent communications with vendors.

A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.

The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!

“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”

Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.

The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.

In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:

Global presence with the ability to provide on-site engineering support to any ATM site;
Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.

IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.