ATMs Are IT Too!

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Cloud Computing Wargames !!

By G C Network | January 22, 2009

Wikipedia “A wargame is a game that represents a military operation.” “Military simulations, also known informally as war games, are simulations in which theories of warfare can be tested and refined…

President Barack Obama. A New Day for Cloud Computing !!

By G C Network | January 20, 2009

Yesterday, President Barack Obama’s transition team released a new video touting the benefits of cloud computing and government transparency. “Cloud computing, which allows consumers and institutions to access their files…

How the Government Tweets – An Update

By G C Network | January 19, 2009

Thanks goes out to Twitter_Tips for a link to Government agencies on Twitter: a few comprehensive sites posted by lindyjb which includes the following: The Government’s A-Twitter: A Comprehensive List…

How the Government Tweets

By G C Network | January 16, 2009

Last September in “Ambient Awareness. The cloud killer app? ” and ” The Cloud Wins in Minneapolis at the RNC! “, I wrote about how the cloud infrastructure and microblogging…

Bob Gourley on Cloud Computing and NetCentric Operations

By G C Network | January 15, 2009

Bob Gourley, Crucial Point CTO and former DIA CTO, just posted Cloud Computing and Net Centric Operations on his website CTOvision . In it he outlines how the OSD and ASD NII…

Obama Administration CTO Top Suggestions

By G C Network | January 14, 2009

Check out the top vote getters for suggestions to the nations’s first CTO! #5 with 5,835 votes Open Government Data (APIs, XML, RSS) We can unleash a wave of civic…

2009 Cloud Computing Events

By G C Network | January 13, 2009

2009 is off to a fast start with the following events on the horizon! February 2009 – “Bi-Annual On-line Government Cloud Computing Survey”, On-line February 3, 2009 – Open Group…

World Summit of Cloud Computing Virtual Site

By G C Network | January 12, 2009

The Israeli Association of Grid Technologies (IGT) has made its recent IGT 2008 World Summit of Cloud Computing available on-line. Speakers include: Day 1: Stevie Clifton, Co-Founder & CTO Animoto…

1105 Government Information Group does Cloud Computing

By G C Network | January 9, 2009

Mark your calendars for April 29, 2009 ! 1105 Government Information Group has announced that there will be a Cloud Computing Conference at the Ronald Reagan Building in Washington, DC.…

Sun Acquires Q-Layer

By G C Network | January 8, 2009

Yesterday, Sun Microsystems announced their acquisition of Q-layer. This Belgium based company automates the deployment and management of both public and private clouds. In the press release, David Douglas, SUN’s…

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That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:

Operational disconnects caused by ineffective internal communications;
Resource contention when multiple, independently developed project plans compete;
Incompatible technical documentation; and
Inconsistent communications with vendors.

A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.

The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!

“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”

Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.

The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.

In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:

Global presence with the ability to provide on-site engineering support to any ATM site;
Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.

IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.