ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off

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SOA is Dead; Long Live Services

By G C Network | January 7, 2009

Blogger: Anne Thomas ManesObituary: SOA“SOA met its demise on January 1, 2009, when it was wiped out by the catastrophic impact of the economic recession. SOA is survived by its…

2009 – The Year of Cloud Computing!

By G C Network | January 6, 2009

Yes, everyone is making this bold statement. In his article, David Fredh laid out the reasons quite well: The technological hype has started already but the commercial breakthrough will come…

Salesforce.com and Google expand their alliance

By G C Network | January 5, 2009

In a Jan. 3rd announcement, Salesforce.com announced an expansion of its global strategic alliance with Google. In announcing the availability of Force.com for Google App Engine™, the team has connected…

December NCOIC Plenary Presentations

By G C Network | December 31, 2008

Presentations from the NCOIC Cloud Computing sessions held earlier this month have been posted on-line in the Federal Cloud Computing wiki. The event featured speakers from IBM, Cisco, Microsoft, HP,…

Booz|Allen|Hamilton Launches “Government Cloud Computing Community”

By G C Network | December 30, 2008

As a follow-up to a Washington, DC Executive Summit event, BoozAllenHamilton recently launched an on-line government cloud computing collaboration environment. In an effort to expand the current dialog around government…

Is Google Losing Document?

By G C Network | December 29, 2008

John Dvorak posted this question on his blog Saturday and as of Sunday evening had 52 responses! This is not a good thing for building confidence in cloud computing. Or…

Cryptographic Data Splitting? What’s that?

By G C Network | December 26, 2008

Cryptographic data splitting is a new approach to securing information. This process encrypts data and then uses random or deterministic distribution to multiple shares. this distribution can also include fault…

Now really. Should the Obama administration use cloud computing?

By G C Network | December 23, 2008

It’s amazing what a little radio time will do! Since Sunday’s broadcast, I’ve been asked numerous times about my real answer to the question “Will ‘Cloud Computing’ Work In White…

NPR “All Things Considered” considers Government Cloud Computing

By G C Network | December 21, 2008

My personal thanks to Andrea Seabrook, Petra Mayer and National Public Radio for their report “Will ‘Cloud Computing’ Work In White House?” on today’s “All Things Considered”. When I started this blog…

HP Brings EDS Division into it’s cloud plans

By G C Network | December 18, 2008

The Street reported earlier this week that Hewlett Packard’s EDS division has won a $111 million contract with the Department of Defense (DoD) that could eventually support the U.S. military’s…

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That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:

Operational disconnects caused by ineffective internal communications;
Resource contention when multiple, independently developed project plans compete;
Incompatible technical documentation; and
Inconsistent communications with vendors.

A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.

The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!

“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”

Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.

The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.

In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:

Global presence with the ability to provide on-site engineering support to any ATM site;
Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.

IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.