ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off on ATMs Are IT Too!

Animoto = Automated Imagery PED

By G C Network | December 3, 2008

Over the past two days, I’ve spent quite a bit of time with Stevie Clifton, Co-founder & CTO of Animoto. Besides being one of the coolest things I’ve seen in…

World Summit of Cloud Computing 2008

By G C Network | December 1, 2008

Video by Animoto using cloud computing technology. (Done in 20 minutes for free)!! Follow me at https://Twitter.com/Kevin_Jackson

2008 World Summit of Cloud Computing

By G C Network | November 30, 2008

After a uneventful trip , I’m now in Israel for the World Summit. With over 500 people expected to attend, it promises to be an exciting time. Unfortunately, I arrived…

CloudCamp Federal ’08

By G C Network | November 28, 2008

| Get your Presentation Pack Follow me at https://Twitter.com/Kevin_Jackson

NCOIC Cloud Working Group

By G C Network | November 26, 2008

The NCOIC will be holding a cloud computing working group on December 10th during plenary session in Costa Mesa, CA. The session focus will be “Requirements for Enterprise Cloud Computing”.…

IBM Rating Clouds

By G C Network | November 25, 2008

According to Cloud Computing Journal, and Red Herring, IBM will now rate other cloud providers. Using the “Resilient Cloud Validation” program, IBM will validate their facilities, applications, data, staff, processes…

Cloud Computing vs. Cloud Services

By G C Network | November 24, 2008

In September, Frank Gens provided an excellent overview of the the new “Cloud Computing Era”. In preparing for an upcoming talk, I re-read the post and found myself appreciating it…

Inaugural “Inside the Cloud” Survey

By G C Network | November 21, 2008

Appistry and CloudCamp recently released results from the first “Inside the Cloud” survey. Key takeaways were: Amazon perceived as cloud leader, with twice as many votes as Google Infrastructure providers…

FIAC Presentation Mentions Cloud Computing

By G C Network | November 20, 2008

At the recent Federal Information Assurance Conference, Bob Gourley, CTO Crucial Point LLC, and former Defense Intelligence Agency CTO, recently provided his views on the state of Federal IT. His cloud…

Sun Cloud Czar

By G C Network | November 19, 2008

Earlier this week it was announced that, Sun, Senior Vice President, Dave Douglas, was appointed to lead the Company’s cloud computing efforts. A JDJ Article also stated that, in addition to becoming Sun’s…

That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared.  Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:
  • Operational disconnects caused by ineffective internal communications;
  • Resource contention when multiple, independently developed project plans compete;
  • Incompatible technical documentation; and
  • Inconsistent communications with vendors.
A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.
The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!
“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”
Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.
The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.
In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:
  • Global presence with the ability to provide on-site engineering support to any ATM site;
  • Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
  • Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
  • Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
  • A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.
IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

 

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