ATMs Are IT Too!

September 5, 2017 / G C Network / Comments Off

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SOA-R!! Another Hit !!

By G C Network | October 9, 2008

Yesterday’s SOA-R event coverage by TECH Bisnow Washington was yet another indication that cloud computing is real in the Federal space. Thanks goes to Mr. Dave Stegon from Bisnow on Business and Pauline Healy from Apptis. Thanks…

World Summit of Cloud Computing, December 1-2, 2008, Wohl Centre, Ramat Gan, Israel

By G C Network | October 8, 2008

I am proud to announce that I’ve been invited to speak at the “World Summit of Cloud Computing“, December 1-2, 2008, at the Wohl Centre in Ramat Gan, Israel. As…

MIT Survey: What A Response !!

By G C Network | October 7, 2008

We’ve been quite surprised by the number of survey responses we’ve received. THANK YOU !! That subset of the cloud computing community interested in national security and public sector applications…

Cloud Auction Business Model

By G C Network | October 3, 2008

The other day I talked about how cloud computing could change the government’s budgeting process. Well what about this! Last week, Google filed a patent application that describes a system…

Oracle: To Cloud or Not To Cloud …

By G C Network | October 2, 2008

First Oracle’s Larry Ellison bashes cloud computing as nothing but hype and then his company announces that it will let customers run Oracle 10g and 11g databases and its Fusion…

Capacity planning in a cloud environment

By G C Network | October 1, 2008

In her post “Cloud computing killed the capacity star“, Ivanka Menken brings up some good points. Just think what changes this could bring to the government budgeting process. The trends…

Cloud Databases

By G C Network | September 30, 2008

Joab Jackson, in his “Cloud computing leaving relational databases behind” article, makes some pretty interesting points on the incompatibility of relational databases with cloud-based infrastructures. He first list the various…

The 6 layers of the Cloud Computing Stack

By G C Network | September 29, 2008

From Sam Johnston’s Taxonomy post Clients (examples) are computer hardware and/or computer software which rely on The Cloud for application delivery, or which is specifically designed for delivery of cloud…

Thank You KMI Media Group

By G C Network | September 26, 2008

In this month’s Editor’s Perspective, Mr. Harrison Donnelly announced the new KMI Media Group collaborative effort. Military Information Technology will be using the blogosphere to get their government and industry…

VMware, Cisco and the Virtual Datacenter

By G C Network | September 26, 2008

Last week, VMware and Cisco announced their latest collaboration for the virtual datacenter of the future. The Cisco Nexus® 1000V distributed virtual software switch is expected to be an integrated…

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That world of homogenous IT technology managed entirely by the internal IT organization has long disappeared. Operations today require efficient and global management of technologically heterogeneous environments. The challenges and mistakes organizations make when tackling this important task include:

Operational disconnects caused by ineffective internal communications;
Resource contention when multiple, independently developed project plans compete;
Incompatible technical documentation; and
Inconsistent communications with vendors.

A case in point is the finance industry which has endured some rather unique pains in this area, especially when it comes to ATM Fleet Management. According to Diebold Nixdorf, a world leader in connected commerce, this problem has been caused by three major trends that have changed the nature of ATM network management.

The first, and broadest driver of these changes has been the rapid adoption of newer and more sophisticated technology. Some reports cite that in 2014, up to 95% of the world’s ATMs were running Windows XP. That year, the entire industry was basically forced to transition to Windows 7 and this was when some banks were still using OS/2!

“These more sophisticated systems, requiring updates, patches, and support in real-time, along with software and hardware that can operate nimbly in an agnostic ecosystem. And as more and more transactions are migrated to self-service terminals, the devices must advance in complexity, too.”

Security challenges, the second key trend, are also morphing daily as threats become more and more diverse. Specific problems include physical security of the cash inside the terminal, malware threats to software and the use of data skimming devices. As banks expand their self-service networks, competition around their ability to deliver greater functionality and more complex transactions within an even tighter personally identifiable information regulatory environment is daunting.

The final trend is around management and overhead. As the traditional focus of IT support groups has changed from PCs, firewalls, routers towards the administration of an extensive network of remote self-service terminals, the scope of the required core competencies has changed tremendously. These teams must now deal with multi-vendor hardware, software, security, and services. To deal with these tectonic shifts, financial institutions are now looking to partner with technology services companies.

In this strategy shift, they are looking for a provider that brings broad multi-vendor management skills and analytics-based, proactive technical support. Additional criteria for selecting a multi-vendor management partner include:

Global presence with the ability to provide on-site engineering support to any ATM site;
Demonstrated continuity of support as exhibited by an ability to dispatch the same customer engineers on most occasions;
Customer engineers with proven and demonstrable experience with the same type of installation and configuration;
Support organizations with the breadth and depth of resources necessary to deliver high-quality support with minimal service disruption; and
A global logistics infrastructure capable of providing the timely delivery of parts from any vendor, if required.

IBM has proven to be a major player in this space. Their ATM and branch services support provides a predictive maintenance solution that uses advanced analytics to identify potential concerns. They then work with financial organization’s IT teams to schedule proactive support services. This proactive approach ensures proper intervention before customer service is disrupted. As a proven, global provider of multi-vendor service support, IBM can be your single agnostic vendor supporting your multi-vendor ATM environment. If your team is in need of a multi-vendor support partner, consider IBM.