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AT&T Finance Solutions GM on Shrimping, Software, and CX

Transformation Infrastructure

By pwsadmin | September 26, 2020

Hybrid IT enables a composable infrastructure which describes a framework whose physical compute, storage, and network fabric resources are treated as services. Resources are logically pooled so that administrators need to physically configure hardware to support a specific software application, which describes the function of a composable architecture. This type of transformative infrastructure is foundational…

Essential Characteristics of Cloud Computing as Digital Transformation

By pwsadmin | September 25, 2020

A survey of 2,000 executives conducted by Cognizant in 2016 identified the top five ways digital transformations generate value:      Accelerating speed to market      Strengthening competitive positioning      Boosting revenue growth      Raising employee productivity      Expanding the ability to acquire, engage, and retain customers   Digital transformation is also a cultural change. Cloud Computing as Digital Transformation Since cloud…

Embrace Transformation

By pwsadmin | September 22, 2020

From a business perspective, differentiating business processes and quality customer service are central to overall success. Business leaders must therefore clearly identify and measure how information technology contributes to the value of every key business process. They must also know how to most cost effectively use IT when the task is merely the management of…

Computer Vision Advances Zero-Defect Manufacturing

By pwsadmin | July 25, 2020

by Kevin L. Jackson Electronics manufacturers operate in a challenging environment. It’s hard enough to keep up with the ever-accelerating rate of change in the industry. Now customers want increasingly specialized product variations in less time and of higher quality. Meeting this demand for increased product variation can seriously impact the bottom line. Such variability increases…

Real-Time Analytics Power the Roadway of the Future

By pwsadmin | July 25, 2020

By Kevin L. Jackson The complexities of citywide traffic are pushing the limits of existing transportation management systems. Outdated infrastructure is based on proprietary, single-purpose subsystems, making it costly to acquire, operate, and maintain. And current roadways are simply not prepared for the future of autonomous vehicles. Enter the SPaT Challenge, an initiative encouraging cities and…

Thriving on the Edge: Developing CSP Edge Computing Strategy

By pwsadmin | March 6, 2020

Communications Service Providers (CSPs) are facing significant business model challenges. Referred to generally as edge computing, the possibilities introduced by the blending of 5G networks and distributed cloud computing technologies are redefining how CSPs operate, partner, and drive revenue. A new Ericsson Digital whitepaper entitled, “Edge computing and deployment strategies for communication service providers,” addresses these challenges…

SourceConnecte! Marketplace With A Mission

By pwsadmin | March 6, 2020

Earlier this year, GC GlobalNet launched a new breed of B2B e-commerce sites. Curated by Kevin L. Jackson, SourceConnecte (with an “e”) went live with three strategic goals in mind: Efficiently leverage modern social media technologies to facilitate value-based interactions between enterprise buyers and vetted suppliers; Establish a protected interactive environment capable of supporting high-value B2B e-commerce negotiations…

Potential vs. Reality: Is Edge Computing Real?

By pwsadmin | January 19, 2020

Edge computing provides compute, storage, and networking resources close to devices generating traffic. Its benefits are based on an ability to provide new services capable of meeting stringent operational requirements by minimizing both data latency and the need for bandwidth. Based on Google trend data, searches for the term has also grown substantially over the…

Enabling Digital Transformation

By pwsadmin | December 22, 2019

Digital transformation integrates technology into all areas of an organization’s business or mission. Its fundamental purpose is to create and deliver innovative and industry-changing products and services to a global customer base. This outcome requires the seamless two-way flow of data and information between internal business processes and external processes that interact with customers, business…

The ThinkShield Story Part 1: The Challenge

By G C Network | October 24, 2019

The cybersecurity challenge seems to be growing daily. Threats are becoming more sophisticated, and attacks are becoming more destructive while the corporate world’s response seems to resemble a deer in headlights. Recent examples of this dangerous state of affairs include[1]: A data breach of a US Customs and Border Protection surveillance contractor that led to…

Helping clients address the trends and challenges presented by the Financial Services industry is the main focus for René Dufrene in his role as General Manager of Finance Solutions at AT&T Business. His global responsibility includes Retail Banking, Insurance, Payment, and Wealth Management solutions. His background, the impact of digital transformation, the role of 5G, and what impact the “fast-to-market” model might have on the Finance industry was all fair game when Mr. Dufrene spoke with Dez Blanchfield on the “Conversations with Dez” podcast.

Born in Louisiana Cajun Country, René paid his way through college by shrimping on the Gulf of Mexico. After finishing his education in math and software engineering, he put that knowledge to use developing solutions for a number of financial institutions (FIs). After honing his skills developing highly resilient, highly secure capabilities for the finance community, he led the development of an advanced cloud networking solution, and finally landed his current position.That background placed him in an ideal role to advise clients dealing with operational issues driven by changing customer expectations.“Consumer behavior has changed… Some of this has been driven by emerging FinTech [financial technology] companies. A more important driver is the customer experience in other industries. For example, the apps you or I may use in a retail store influences and changes our expectations of what we expect, and are willing to deal with, at our financial institutions.”According to René, this is a main driver of digital transformation across both small and large FIs. Although they may be in various stages of transition, a common nexis is enhancing the customer experience (CX), whether in-branch, in-office, online, mobile app or even contact center. The technology needed to implement CX enhancement can include digital signage, Wi-Fi, and other collaboration tools. An innovative possibility is the use of iBeacon technology that allows mobile applications to derive consumer context on a micro-local scale, enabling the delivery of hyper-contextual content to users based on location.All of these services need highly secure software-defined networking (SDN) technology.

This is essentially what René and his team help to provide. Mr. Dufrene shared specific in a recent whitepaper, ”The financial industry builds its networks of the future.”“In the financial services world, are IT networks up to the challenges of digital transformation? Motivated by the rapid growth and innovation of fintech, the industry’s established players are going for new technologies such as artificial intelligence (AI), Internet of Things (IoT), robotics, and blockchain—and in a big way. Their main aim is to create the new sources of value and efficiencies needed to compete effectively for the next decade and beyond. Getting the most out of the new tech requires on-point modernization of their IT networks, parts of which are not fit-for-purpose in the digital era.”

  • René leads the AT&T Financial Services Solutions team to integrate uniquely capable technology and expertise, Edge-to-Edge IntelligenceSM, and a highly-secure global network to help clients:Increase customer loyalty by delivering a high-value customer experience
  • Improve operational efficiency by enabling rapid deployment and quick customer adoption of new services and offerings
  • Confidently embrace change in a way that protects data and elevates customer trust
  • Client objectives have included:Meeting the challenges of operating nimbly and more securely at a global scale
  • Helping to develop responses to changing cyber-threats
  • Managing the increasing mobile device types, capabilities, and numbers
  • Extending services to non-traditional customers in non-traditional sites
  • Delivering a contextual and personalized CX
  • Providing convenient access through the customer’s chosen channel and device

As René shared with Dez, “Being able to integrate at scale is a precursor to modernizing core financial systems. Some FIs have been around for a long, long time. In some cases, over 100 years… Now, they’re modernizing, and that requires them to re-write the software, re-architect infrastructure, move workloads into public or private clouds, and rethink their data center strategy to do all of this in a highly-secure manner. It’s a multi-year journey in some cases.”Would you like to know if you’re on track or falling behind on your network transformation? Take this 5-question assessment and get a free, personalized business value snapshot.

AT&T Business is a leading provider of Edge-to-edge solutions for Financial Services, and the largest SD-WAN provider globally. Achieve smarter, more trusted interactions with business solutions that integrate our unique ecosystem of technology and expertise with our highly-secure global network to obtain near real-time intelligence from every corner of your enterprise.

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