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Business Chatbots Taking Over

Transformation Infrastructure

By pwsadmin | September 26, 2020

Hybrid IT enables a composable infrastructure which describes a framework whose physical compute, storage, and network fabric resources are treated as services. Resources are logically pooled so that administrators need to physically configure hardware to support a specific software application, which describes the function of a composable architecture. This type of transformative infrastructure is foundational…

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Earlier this year, GC GlobalNet launched a new breed of B2B e-commerce sites. Curated by Kevin L. Jackson, SourceConnecte (with an “e”) went live with three strategic goals in mind: Efficiently leverage modern social media technologies to facilitate value-based interactions between enterprise buyers and vetted suppliers; Establish a protected interactive environment capable of supporting high-value B2B e-commerce negotiations…

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By pwsadmin | January 19, 2020

Edge computing provides compute, storage, and networking resources close to devices generating traffic. Its benefits are based on an ability to provide new services capable of meeting stringent operational requirements by minimizing both data latency and the need for bandwidth. Based on Google trend data, searches for the term has also grown substantially over the…

Enabling Digital Transformation

By pwsadmin | December 22, 2019

Digital transformation integrates technology into all areas of an organization’s business or mission. Its fundamental purpose is to create and deliver innovative and industry-changing products and services to a global customer base. This outcome requires the seamless two-way flow of data and information between internal business processes and external processes that interact with customers, business…

The ThinkShield Story Part 1: The Challenge

By G C Network | October 24, 2019

The cybersecurity challenge seems to be growing daily. Threats are becoming more sophisticated, and attacks are becoming more destructive while the corporate world’s response seems to resemble a deer in headlights. Recent examples of this dangerous state of affairs include[1]: A data breach of a US Customs and Border Protection surveillance contractor that led to…

Chat apps characteristics make them very appealing to businesses and marketers. Prominent ones include their size, user retention, usage rates, and user demographics. In fact, the combined user base of the top four chat apps is larger than that of the top four social networks. Chat apps also have higher retention and usage rates than most mobile apps. Finally, the majority of their users are young, an extremely important demographic for brands, advertisers and publishers.


These chat app traits have accelerated the blending of artificial intelligence and business service functions to create the modern chatbot. Recent advances in this area include:
  • A chatbot’s ability to conduct engaging human conversations which has allowed businesses to leverage the inexpensive and wide-reaching technology to engage with more consumers; 
  • The greater suitability of chatbots with mobile devices;
  •  The robust and rapid evolution of the chatbot ecosystem which include third-party chat bots, native bots, distribution channels, and a new marketplace for its enabling technology; and
  •  A promising chatbot business model for messaging apps and the developers who build bots for these platforms. 


A surprising example of this embryonic business model is my own 21 year-old daughter! Known as Ljskater_X_Void on Twitch, she uses an entire team of chatbots to manage her online audience: 

  • A customized Ankhbot (referred to as LjskaterxVoidBot) to interact with Twitch stream using a coin system to manage audience 
  • Discord Chatbot for managing streaming audience requests through ankhbot commands
  • Discord Music bot that lets audience request song from You Tube to be played during the stream
  • Quorra bot used to collect requests from stream audience
  • Ankhbot Social media timers to solicit interaction from audience through Twitter
  • Floof bot used to gather detailed information on individuals
  • Master Overwatch bot for collecting and displaying game 
  • Mee6 bot used to cross promote and advertise streaming partnersstatistics
  • NadekoBot used to create master bot (On Discord referred to as Skaterbot) to manage all the other bots
  • Muxybot connects through Discord to announce streaming events and stats



For technology support in the enterprise business space, a Watson-enabled Slack chatbotis being used to help enterprise teams identify and fix IT and network operational incidents. This bot blends messaging, cloud computing, IT support and network operations in order to improve customer service. To accelerate its own chatbot business, IBM has released a Watson Botkit middleware plugin that allows the Watson Conversation service to talk to Slack and other messaging channels.

Information technology is not the only industry vertical deploying chatbots:
  • News Industry uses chatbots to deliver breaking news directly as a private message in the user’s messenger. This information is displayed at login. 
  • A 3D printing industry chatbot that receives a 3D file and then instantly searches for 3D printing services providing you with price quotes and material options.
  •  With a chatbot implemented, entertainment industry customers can find movie and event details about movies and events, finding available timings, booking a reservation, and initiating cancellation much easier and faster without human assistance. It has also increased the business of online movie ticket and event ticket booking.
  • Health bots can answer more than 100 health questions, provides recommendations based on the query and even help to find a nearby doctor.
  • E-commerce companies use bots to provide product suggestions, price alerts, gift assistance and more
  • Customer service bots are replacing human assistance with the automated message service.
  • In the travel industry a bot can reduce the work load by sending ticket confirmation details, check in notifications, and other such important information automatically to the customer.


If chatbots are now in your business future, you should try Cognitive Concierge a part of IBM’s chatbot ecosystem that makes recommendations to the user based on a conversation with the application’s chatbot.


This post was brought to you by IBM Global Technology Services. For more content like this, visit ITBizAdvisor.com

Cloud Musings

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016)

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