Business Chatbots Taking Over

Cloud Computing as a Strategic Asset

By G C Network | April 30, 2009

For some reason, this week seems to have more in it than most. While the steady stream of briefing request seem to be increasing, the post briefing discussions also seem…

Vivek Kundra: “Engage the American People in their Daily Digital Lives”

By G C Network | April 25, 2009

Today I attended a very impressive talk by the Federal CIO, Mr. Vivek Kundra at a Northern Virginia Technology Council Public Policy event. His open and “matter of fact” approach…

McKinsey vs. Booz Allen Hamilton !

By G C Network | April 21, 2009

A community skirmish reminiscent of the recent “manifestogate” has apparently erupted around the McKinsey & Co. report “Clearing the air on cloud computing“. Booz Allen Hamilton Principals Mike Cameron and…

Oracle Buys Sun!!

By G C Network | April 20, 2009

Swooping in from nowhere, Oracle buys Sun for $7.4B!! “This morning, the companies announced that they’d struck a deal worth $7.4 billion or $5.6 billion net of Sun’s cash and…

Aneesh Chopra Nominated For Federal CTO

By G C Network | April 20, 2009

Although Aneesh Chopra is a new name for most, he is well know in Virginia as Governor Tim Kaine’s Secretary of Technology. For the Commonwealth, he was charged with leading…

Could Cloud Computing Cost More?

By G C Network | April 16, 2009

In a recent conference, analyst William Forrest says that large companies could end up paying more than twice as much by using cloud based services. According to a Forbes.com report,…

Cisco’s Cloud Computing Strategy

By G C Network | April 10, 2009

A couple of weeks ago, Krishna Sankar provided a glimpse into Cisco’s cloud computing strategy in a presentation titled “A Hitchhiker’s Guide to the Inter-Cloud” . The presentation outlined the…

NCOIC and Cloud Computing: An Update

By G C Network | April 8, 2009

As the NCOIC gets it’s arms around this new paradigm, the Cloud Computing Working Group has focused on establishing a roadmap for providing value to the industry. Using the established…

SUN-IBM Talks Breakdown

By G C Network | April 6, 2009

As reported in multiple sources today, including Reuters, Sun has apparently rejected a purchase offer by IBM. “Shares of Sun Microsystems Inc tumbled 22.5 percent after it rejected a $7…

Former DoT CIO on Cloud Computing

By G C Network | April 3, 2009

Last month, former Transportation Department CIO Dan Mintz offered his views on cloud computing to Eric Chabrow, Managing Editor of Government Information Security. According to Mr. Mintz, there is currently…

Chat apps characteristics make them very appealing to businesses and marketers. Prominent ones include their size, user retention, usage rates, and user demographics. In fact, the combined user base of the top four chat apps is larger than that of the top four social networks. Chat apps also have higher retention and usage rates than most mobile apps. Finally, the majority of their users are young, an extremely important demographic for brands, advertisers and publishers.


These chat app traits have accelerated the blending of artificial intelligence and business service functions to create the modern chatbot. Recent advances in this area include:
  • A chatbot’s ability to conduct engaging human conversations which has allowed businesses to leverage the inexpensive and wide-reaching technology to engage with more consumers; 
  • The greater suitability of chatbots with mobile devices;
  •  The robust and rapid evolution of the chatbot ecosystem which include third-party chat bots, native bots, distribution channels, and a new marketplace for its enabling technology; and
  •  A promising chatbot business model for messaging apps and the developers who build bots for these platforms. 


A surprising example of this embryonic business model is my own 21 year-old daughter! Known as Ljskater_X_Void on Twitch, she uses an entire team of chatbots to manage her online audience: 

  • A customized Ankhbot (referred to as LjskaterxVoidBot) to interact with Twitch stream using a coin system to manage audience 
  • Discord Chatbot for managing streaming audience requests through ankhbot commands
  • Discord Music bot that lets audience request song from You Tube to be played during the stream
  • Quorra bot used to collect requests from stream audience
  • Ankhbot Social media timers to solicit interaction from audience through Twitter
  • Floof bot used to gather detailed information on individuals
  • Master Overwatch bot for collecting and displaying game 
  • Mee6 bot used to cross promote and advertise streaming partnersstatistics
  • NadekoBot used to create master bot (On Discord referred to as Skaterbot) to manage all the other bots
  • Muxybot connects through Discord to announce streaming events and stats



For technology support in the enterprise business space, a Watson-enabled Slack chatbotis being used to help enterprise teams identify and fix IT and network operational incidents. This bot blends messaging, cloud computing, IT support and network operations in order to improve customer service. To accelerate its own chatbot business, IBM has released a Watson Botkit middleware plugin that allows the Watson Conversation service to talk to Slack and other messaging channels.

Information technology is not the only industry vertical deploying chatbots:
  • News Industry uses chatbots to deliver breaking news directly as a private message in the user’s messenger. This information is displayed at login. 
  • A 3D printing industry chatbot that receives a 3D file and then instantly searches for 3D printing services providing you with price quotes and material options.
  •  With a chatbot implemented, entertainment industry customers can find movie and event details about movies and events, finding available timings, booking a reservation, and initiating cancellation much easier and faster without human assistance. It has also increased the business of online movie ticket and event ticket booking.
  • Health bots can answer more than 100 health questions, provides recommendations based on the query and even help to find a nearby doctor.
  • E-commerce companies use bots to provide product suggestions, price alerts, gift assistance and more
  • Customer service bots are replacing human assistance with the automated message service.
  • In the travel industry a bot can reduce the work load by sending ticket confirmation details, check in notifications, and other such important information automatically to the customer.


If chatbots are now in your business future, you should try Cognitive Concierge a part of IBM’s chatbot ecosystem that makes recommendations to the user based on a conversation with the application’s chatbot.


This post was brought to you by IBM Global Technology Services. For more content like this, visit ITBizAdvisor.com

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