Cloud Services Brokerage: Adding Trust and Oversight to Complex Cloud Deals

September 15, 2014 / G C Network / Comments Off

Twitter Feed

Is Cloud Computing applicable in national security and law enforcement?

By G C Network | July 2, 2008

Late last week I asked the following question on linkedIn “Are Cloud Computing concepts applicable in secure national security and law enforcement arenas (i.e. Defense, Homeland Security, Intelligence, Justice)? If…

The size of Google’s Cloud

By G C Network | July 1, 2008

From The Information Factories by George Gilder of Wired Magazine “The facility in The Dalles is only the latest and most advanced of about two dozen Google data centers, which…

Yahoo (Finally!) Jumps Big Into Cloud Computing

By G C Network | June 30, 2008

According to The Register , the Yahoo! technology organization led by CTO Ari Balogh will now work on “developing a world-class cloud computing and storage infrastructure; rewiring Yahoo! onto common…

InformationWeek Cloud Computing Newsletter

By G C Network | June 27, 2008

InformationWeek has started a Cloud Computing Newsletter. They will be providing news and insights on this “critical IT trend”. Cloud computing ranges from the software-as-a-service market to Web-based storage services…

Is Cloud Computing just a fad?

By G C Network | June 26, 2008

Last week I attended an IBM SOA event in Northern Virginia. While there, I was discussiing the merits of cloud computing with some interested attendees. Their key question was if…

Joint Warfighting Conference 08

By G C Network | June 25, 2008

Last week I attended the Joint Warfighting Conference 08 (JWC 08) in Virginia Beach, Va. There were approximately 5000 attendees representing military, industry, academia, and government, registered for this year’s…

IBM Opens Africa’s First “Cloud Computing” Center

By G C Network | June 24, 2008

…… Second Cloud Center in China “IBM (NYSE: IBM) today announced the opening of new “cloud computing” centers in South Africa and China. Cloud computing enables the delivery of personal…

Dataline launches SOA-R: Cloud Computing for National Security Applications

By G C Network | June 23, 2008

Last week, Dataline (my company), in collaboration with IBM, Google, Northrop Grumman, Cisco and Great-Circle Technologies, launched an initiative aimed at integrating an end-to-end solution for secure cloud computing. Called…

Cloud Computing Value

By G C Network | June 20, 2008

In The real value of Cloud Computing, ENKI hits on why cloud computing is disruptive. It’s the services stupid !! By separating enterprises from their servers and offering universal, secured,…

How Cloud Computing Works

By G C Network | June 19, 2008

Jonathan Strickland provides an excellent overview of cloud computing on the how stuff works website. Follow me at https://Twitter.com/Kevin_Jackson

« Previous
1
…
65
66
67
68
69
…
73
Next »

According to the Gartner IT Glossary, “Cloud services brokerage (CSB) is an IT role and business model in which a company or other entity adds value to one or more (public or private) cloud services on behalf of one or more consumers of that service via three primary roles including aggregation, integration and customization brokerage”. The value of these brokerage services are fueling a major debate in industry and this month in BriefingsDirect, Dana Gardner, Principal Analyst at Interarbor Solutions, is contributing to the discussion with a timely podcast in which he moderates a discussion between Todd D. Lyle, President of Duncan, LLC and myself on the value of CSBs with an emphasis on small to medium-sized businesses (SMBs), regional businesses, and government.

No two businesses have identical needs, and so specialized requirements need to be factored into the use of often commodity-type cloud services. An intermediary brokerage can help companies and government agencies make the best use of commodity and targeted clouds and not fall prey to replacing an on-premises integration problem with a cloud complexity problem.To learn more about the role and value of the specialist cloud services brokerage, please listen to the podcast below.

TRANSCRIPT

Video Platform Video Management Video Solutions Video Player

An excerpt from our conversation that focused on cloud service brokerages and government agencies is provided below.

Government agencies

Gardner: Kevin you’re involved more with government agencies. They’ve been using IT for an awfully long time. How is the adjustment to cloud for them? Is it easier, is it better, or is it just a different type of approach and therefore requires adjustment?

Jackson: Thank you for bringing that up. Yes, I’ve been focused on providing advanced IT to the federal market and Fortune 500 businesses for quite a while. The advent of cloud computing and cloud services brokerages is a double-edged sword. At once, it provides a much greater agility with respect to the ability to leverage information technology. But, at the same time, it brings a much greater amount of responsibility, because cloud service providers have a broad range of capabilities. That broad range has to be matched against the range of requirements within an enterprise, and that drives a change in the management style of IT professionals. You’re going more from your implementation skills to a management of IT skills. This is a great transition across IT, and is something that cloud services brokerages can really aid.

Gardner: Todd, it sounds as if we’re moving this from an implementation and a technology skill set into more of a procurement, governance, contracts, and creating the right service-level agreements (SLAs). These are, I think, new skills for many businesses. How is that coaching aspect of a cloud service’s brokerage coming out in the market? Is that something you are seeing a lot of demand for?

Lyle: It’s customer service, plain and simple, and we hear about it all the time, but we also pass it off all the time. You have to be accessible. If you’re a 69-year-old business owner and embracing a technology from your demographic, it’s going to be different than if you are 23 years old in the approach that you take to that person

As we all get more tenured, we’ll see more adaptability to new technologies in a workplace, but that’s a while out. That’s the 35 and younger crowd. If you go to 35 and above, it’s what Kevin mentioned — changing the culture, changing the way things are procured within those cultures, and also centralizing command. That’s where the brokerage or the exchange comes into place for this. Did I answer your question?

Gardner: Yes. One of the things that’s interesting to me is that a lot of companies are now looking at this as not just as a way of switching from one type of IT, say a server under a desk, to another type of IT, a server in a cloud.

It’s forcing companies to reevaluate how they do business and think of themselves as a processmanagement function, regardless of where the services reside. This also requires more than just how to write a contract. It’s really how to do business transformation at a certain level.

Does that play into the cloud services brokerage? Do you find yourselves coaching companies on business management?

Jackson: Absolutely. One of the things cloud services is bringing to the forefront is the rapidity of change. We’re going from an environment where organizations expect a homogenous IT platform to where hybrid IT is really the norm. Change management is a key aspect of being able to have an organization take on change as a normal aspect of their business.

This is also driving business models. The more effective business models today are taking advantage of the parallel and global nature of cloud computing. This requires experience, and cloud services brokerages have the experience of dealing with different providers, different technologies, and different business models. This is where they provide a tremendous amount of value.