Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Getting Your Network in the Cloud

By G C Network | May 25, 2016

Join us with Virtual Newsmakers on Saturday, May 28th at 11:00am for a YouTube Livestream on cloud computing. Virtual Newsmakers is a webcast show featuring virtual newsmakers, who are bridging…

Enterprise Networking in a Cloud World

By G C Network | May 17, 2016

Enterprises must rethink network management in the cloud computing world. This new reality is driven by the rise of software defined networking, the virtualization of everything and a business imperative…

The Game of Clouds 2016

By G C Network | May 13, 2016

In the mythical, medieval land of AWS, a civil war brews between the several noble Cloud Services over rulership. Meanwhile, across the sea, the former controlling dynasty, Traditional IT, attempts…

10 Ways to Flash Forward

By G C Network | May 7, 2016

Not to long ago I was honored to be included as a storage expert in the Dell ebook, “10 Ways to Flash Forward: Future-Ready Storage Insights from the Experts.” This…

The Future of Storage

By G C Network | April 28, 2016

A few weeks ago I had the pleasure of doing a Blab on advanced storage with Daniel Newman and Eric Vanderburg.  We covered some pretty interesting points on enterprise storage…

DevOps and Hybrid Infrastructure Synergy

By G C Network | April 3, 2016

(This post first appeared in IBM’s Point B and Beyond) The definition of DevOps emphasizes collaboration and communication between software developers and other IT professionals while automating the software delivery…

Are electronic medical records worth it?

By G C Network | March 23, 2016

The use of Electronic Medical Records (EMR) by medical professionals has increased dramatically. According to HealthIT.gov, 2015 statistics show that 56 percent of all U.S. office-based physicians (MD/DO) have demonstrated meaningful use…

Finding a Framework for Hybrid Cloud Risk Management

By G C Network | March 6, 2016

 (Sponsored by IBM. Originally published on Point B and Beyond) Hybrid cloud is rapidly becoming essential to today’s information technology processes. This is why hybrid cloud risk management has become…

Cancer, cloud and privacy shield

By G C Network | February 23, 2016

(Originally published in Dell PowerMore) For more than 10 years, the rapid rise of cloud computing has enabled an even more rapid application of cloud to genomic medicine. In fact,…

Hybrid Cloud Versus Hybrid IT: What’s the Hype?

By G C Network | February 3, 2016

(Originally posted on Point B and Beyond) Once again, the boardroom is in a bitter battle over what edict its members will now levy on their hapless IT organization. On…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016)

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