Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Mobile device security: A new frontier for hackers

By G C Network | February 1, 2015

Recent security breaches have heightened our awareness of cybersecurity issues. The hack and other security breaches have resulted in unprecedented damages. However, the majority of mobile device users have yet to be sensitized…

Learn How To Buy Cloud From GovLoop & ViON

By G C Network | January 28, 2015

“Government IT managers must accept that cloud computing services are services, not the purchases of technology. This usually represents a fundamental change in how technology is acquired and managed. Since…

A VETS 360 BENEFIT – LATINO FILM INDUSTRY POST OSCAR PARTY

By G C Network | January 21, 2015

   GUESS WHO SUPPORTS VETS 360? You can support them too at the: THE OFFICIAL LATINO FILM INDUSTRY POST OSCAR PARTY The Veterans 360 mission is to support our young combat…

South Asia’s Biggest Tech Event – “Digital World 2015”

By G C Network | January 19, 2015

 I am proud and honored to announce that I have been added as a speaker at SouthAsia’s biggest tech event “Digital World 2015” , 9th – 12th February, 2015 at…

Fear Hackers? First invest in an IT security culture change

By G C Network | January 14, 2015

by Kevin L.Jackson  With all the news these days about cyberterrorism and hacking the cloud may seem like the last place you would want to put your precious information. Pew…

CloudCamp Bangladesh In Dhaka! – February 11, 2015

By G C Network | January 13, 2015

Did you know that….. Goldman Sachs recognized Bangladesh as one of the Next Eleven (N-11) – a list of eleven countries having strong potential for becoming the world’s largest economies…

Agile is not the absence of ITIL!

By G C Network | January 12, 2015

 by Jodi Kohut ITIL (formerlyknown as the Information Technology Infrastructure Library) has been the best management practices framework of choice for world class IT Operations organizations.  The 5 stage framework:…

Cloud Security: Understanding the Cloud Computing Threat Landscape

By G C Network | January 10, 2015

In the last two years, IT security breaches have hit the White House, the State Department, the top federal intelligence agency, the largest American bank, the top hospital operator, energy…

Federal Cloud Computing Summit on January 14-15, Washington, DC

By G C Network | January 9, 2015

The Federal Cloud Computing Summit will be held on January 14-15, 2015 at the Marriott Metro Center in Washington, D.C. (Complimentary government and academic registration) This educational symposium will feature cloud computing…

CONGRATULATIONS! Inaugural Cloud Computing Class at Mira Costa College Graduates!!

By G C Network | January 8, 2015

Anthony Dorrah, Jose Chapman, Mike Chatelain,  Lisa Heiden, Ginelle Johnson, Robert Minson, Alfredo Morales  We are so proud of the success of out first cloud computing training class.  This group…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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