Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Great Leaders Are Ambidextrous, Are You?

By G C Network | November 17, 2014

By: Melvin Greer Managing Director, Greer Institute  There are many important characteristics of great leaders. Team players, good listeners and visionary are clear hallmarks. But being ambidextrous is required now…

Cloud Computing Advantages and Disadvantages

By G C Network | November 13, 2014

What is Cloud Computing & what are its advantages & disadvantages. Join us for this installment of our Technical Insight series as expert Learning Tree instructor Kevin Jackson examines the…

Ingram Micro Honors Veterans with a $10,000 Gift to Veterans 360

By G C Network | November 13, 2014

On Veteran’s Day, hundreds of military veterans, active-duty service members and retirees were recognized and celebrated along with family members at the third annual Ingram Micro Veterans Day ceremonies held…

What Are You Waiting For? The Cloud Era is HERE!

By G C Network | November 11, 2014

by Kevin L. Jackson (This post first appeared at https://blog.learningtree.com) The revolutionary business aspects of cloud excite me every day, but the business diversity is even more exciting. This fact…

Schizophrenic About Cloud?

By G C Network | November 5, 2014

By Kevin L. Jackson This week Dell released its first Global Technology Adoption Index (GTAI). This survey of more than 2,000 global organizations took a close look at how organizations…

Why You Need to Pay Attention to Cloud Computing

By G C Network | October 23, 2014

(This post was originally published by Learning Tree International  https://blog.learningtree.com/why-you-need-to-pay-attention-to-cloud-computing/ ) The adoption of cloud computing is revolutionizing today’s business. This trend has also elevated the importance of IT and…

Thriving in a Cloud, Big Data, Mobility and Security World

By G C Network | October 21, 2014

“The next generation of technology solutions will transform lives, businesses and economies.” This is the theme at this year’s Dell World opening keynote and this view is supported by Gartner’s…

Vets360 Founder Rick Collins Being Honored at the ‘Champions’ Leadership Conference

By G C Network | October 20, 2014

Veteran’s 360 and Rick Collins, Founder & Executive Director of Vets 360, Inc., are being honored at this year’sChampions Leadership, and Research Conference™ . This event, November 6th-7th, 2014 at…

“Cloud Musings” Joins Dell Content Provider Network

By G C Network | October 16, 2014

Cloud Musings, a GovCloud Network Property, is proud and honored to announce that we will now be serving over 3 Million Dell Community online daily viewers. Our content will focus…

Grounding the Cloud: Basics and Brokerage

By G C Network | September 29, 2014

“Picture Ben Franklin attempting to harness energy from a lightning-filled sky. The key tied to his kite was the middleman between electricity and the ground. This book details how using…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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