Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off

Twitter Feed

Cloud Services Brokerage: Adding Trust and Oversight to Complex Cloud Deals

By G C Network | September 15, 2014

According to the Gartner IT Glossary, “Cloud services brokerage (CSB) is an IT role and business model in which a company or other entity adds value to one or more…

Learn Hadoop and Big Data in 7 Minute Flat!

By G C Network | September 13, 2014

How do I install Hadoop, and on what platforms? What are the differences between versions of Hadoop? How do I Extract, Transform and Load in Hadoop? The answers to these…

Tech Equity & GovCloud Network Team For Cloud Education

By G C Network | August 25, 2014

GovCloud Network is proud to announce that we have teamed with Tech Equity Ltd to deliver cloud education and training on a global basis. With this partnership, GovCloud Network will…

National Cybersecurity = Cloud Computing Security

By G C Network | August 13, 2014

A recent article Inc.com article claimed that the percentage of U.S. small businesses using cloud computing is expected to more than double during the next six years, from 37 percent…

Vets 360 Sponsoring Service Members To Attend Gartner Catalyst Conference

By G C Network | August 5, 2014

Veterans 360 will be attending the Gartner Catalyst Conference. They are also sponsoring the attendance of active duty service members that are currently in the US military and serving in…

ERPGovCloud: Your Path to DCAA Compliance

By G C Network | July 28, 2014

So you won your first Government Contract… Congratulations! Among the new issues you will need to consider, your accounting systems, both practices and technology, will need to pass muster with…

GovCloud Media Network Feature: Army IT Playlist

By G C Network | July 17, 2014

The GovCloud Media Network features agency specific video playlist for registered members. Please enjoy this feature on the Army IT. Please visit the new GovCloud Network Media Library for more…

Security & Defense People Launches – Use “GovCloud” for 50% Discount

By G C Network | June 28, 2014

This is quite an unusual post for me but I would like to congratulate GovCloud Network partner SDP Networks on their launch of the Security & Defense People website! Security…

The Cloud Credential Council releases Executive FedRAMP certification course with leading government cloud expert Kevin L. Jackson.

By G C Network | June 23, 2014

Palo Alto, USA – June 23rd, 2014 – Addressing the global cloud skills gap is the number one priority to help accelerate the successful adoption of Cloud, according to the Cloud…

Learning Tree’s Expert Cloud Instructor Kevin Jackson Announces Multiple Speaking Engagements

By G C Network | June 22, 2014

(Reposted from LearningTree’s “Perspectives on Cloud Computing” at https://cloud-computing.learningtree.com/2014/06/12/expert-learning-tree-cloud-instructor-kevin-jackson-announces-multiple-speaking-engagements ) Kevin Jackson, a certified Learning Tree cloud computing instructor and Learning Tree Cloud Computing Curriculum Initiative Manager, is set to…

« Previous
1
…
21
22
23
24
25
…
73
Next »

By Kevin Jackson & Dez Blanchfield

Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast. In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.

With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.

Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology. While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:

Impact onthe business and to the people that are performing work;
How people interact with the technology and automation;
How people can help enable automation; and
What new skill setsare needed.

The answers to these points are the basis for a successful Digital Workforce Strategy.

Organizations often err by trying to automate what people do. Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.

The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.

Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.

The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.

Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

↑ Grab this Headline Animator

Follow me at https://Twitter.com/Kevin_Jackson

Posted in Uncategorized