Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

NJVC Platform as a Service to Include Google Geospatial Services for NCOIC Geospatial Community Cloud Project in Support of Disaster Relief Efforts

By G C Network | July 9, 2013

CHANTILLY, Va., July 9, 2013 — NJVC® was selected by Network Centric Operations Industry Consortium (NCOIC) to provide the platform as a service (PaaS) element of a cloud-computing-based humanitarian assistance…

Fathers of Clouds – A Tribute

By G C Network | June 14, 2013

(A guest post from Mr. Ray Holloman, NJVC Digital Communications Manager ) For more than half a century, cloud computing has changed names more often than a Hollywood starlet. Utility…

CNBC Closing Bell: Bob Gourley on NSA Leaker

By G C Network | June 13, 2013

This is clearly off topic, but I couldn’t help myself!  Please take a moment to view this CNBC video where my good friend Bob Gourley addresses this important event. Good…

Guest Blog: Sequestration and the Cloud

By G C Network | May 30, 2013

(This post was provided by Praveen Asthana, Chief Marketing Office of Gravitant, a cloud service brokerage and management company) Sequestration burst out of obscurity and entered our household vocabulary in…

Join Me at the Gartner IT Infrastructure & Operations Management Summit

By G C Network | May 22, 2013

Please  join me at the Gartner IT Infrastructure & Operations Management Summit in Orlando, Florida, June 18-20, 2013, where my session topic will be “Cloud Service Integration: Increasing Business Value…

Five Years of Cloud Musings!!

By G C Network | May 14, 2013

https://kevinljackson.blogspot.com/2008/05/hello-world-april-18-2008.html  “Sunday, April 18, 2008 Hello World ! – April 18, 2008 I’ve been toying with the idea of doing a blog for about six months now. Initially I didn’t…

Global Interoperability Consortium’s Cloud Computing Project Detailed at NATO Conference

By G C Network | April 30, 2013

PRESS RELEASEApril 30, 2013, 2:30 p.m. ET Eric Vollmecke of the Network Centric Operations Industry Consortium reports  the proliferation of geospatial information will pose problems for disaster  responders and describes…

IBM Debate Series – What’s Next in IT?

By G C Network | April 25, 2013

Next week I will be participating in the inaugural session of What’s Next in IT Debate Series, a  new program of authentic debates and conversations on key technology topics. Sponsored…

Lisbon Bound: NATO Network Enabled Capability Conference 2013

By G C Network | April 21, 2013

This week I will have the honor of attending the 2013 NNEC Conference  at the Corinthia Hotel in Lisbon, Portugal. The NNEC conference is an annual event which has been sponsored by HQ…

Demystifying PaaS for Federal Government

By G C Network | April 2, 2013

Join us on April 16, 2013 at 1 PM EDT to remove the mystery surrounding Platform-as-a-Service (PaaS) for Federal Government https://attendee.gotowebinar.com/register/8966264786104832512 The PaaS market is plagued with confusion, and agencies…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016)

Follow me at https://Twitter.com/Kevin_Jackson
Posted in

G C Network

Cloud Computing

Cybersecurity