Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

How Cloud Brokerage Enables a Practical Path to Cloud IT

By G C Network | March 30, 2013

Join us on Wed, Apr 17, 2013 from 11:00 AM – 12:00 PM EDT to explore how to use cloud brokerage to move efficiently and securely to the cloud. More…

NJVC Cloudcuity Management Portal to Provide Secure Cloud Brokerage Services to NCOIC for NGA

By G C Network | March 28, 2013

CHANTILLY, Va., March 28, 2013 — NJVC®will lead efforts to provide secure cloud brokerage services to the Network Centric Operations Industry Consortiumusing its first-to-market Cloudcuity™ Management Portal during a series…

CloudCheckr : Amazon Complexity Challenges Many Users

By G C Network | March 25, 2013

     A recently released infographic from CloudCheckr (https://cloudcheckr.com/) sheds quite a bit of light on the importance of expert advice when an enterprise decides to deploy to the cloud.  When…

NJVC Announces Winner of Cloudcuity AppDeployer Contest Pilot at George Mason University

By G C Network | February 25, 2013

CHANTILLY, Va., Feb. 25, 2013—NJVC, an information technology solutions provider headquartered in northern Virginia, is pleased to announce the winner of the George Mason University (GMU) Student PaaS Developer Contest.…

Bahrain International eGovernment Forum 2013

By G C Network | February 23, 2013

I am honored to announce that I will be a speaker at the Bahrain International eGovernment Forum, April 8-10, 2013, being held at the Ritz-Carlton Bahrain Hotel and Spa, in…

Why the cloud will shake markets.

By G C Network | February 2, 2013

“Recently, I predicted that in 2013, cloud computing will provide the biggest disruption information technology has experienced in 25 years. These impacts extend to the $128 billion data center industry,…

Top 10 Transformational Impacts of the Cloud in 2013

By G C Network | December 21, 2012

CHANTILLY, Va., Dec. 20, 2012 — NJVC®, an information technology solutions provider headquartered in northern Virginia and supplier of Cloudcuity™ AppDeployer, and Virtual Global, a provider of cloud-enabled enterprise IT…

GovTech Innovator: Kevin Jackson

By G C Network | December 3, 2012

Today I am honored to be named a GovTech Innovator by Government Technology. My personal thanks goes out to Hilton Collins for letting me Hangout with him on Google+. Govtech.com…

How Will Technology Impact Your Business in 2020?

By G C Network | November 29, 2012

by Dennis Brouwer    (Repost from ThinkGig. Thanks for letting me contribute to your ebook!! – Kevin Jackson ) Human-like technology. The potential downfall of the data center. Hyper-personalization of…

The Government Cloud on KCUR-FM Central Standard with Jabulani Leffall

By G C Network | November 26, 2012

A big THANK YOU goes out today to KCUR-FM Central Standard host Jabulani Leffall, producer  Matthew Long-Middleton,and associate producer Danie Alexander for having me as a guest on this morning’s show!…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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