Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Lynn DeCourcey Showcased in ExecutiveBiz

By G C Network | August 9, 2012

Kudos to my colleague Lynn DeCourcey for her recent interview on  ExecutiveBiz.com! Lynn is NJVC vice president and general manager, cyber security. She oversees all aspects of the company’s cyber…

BISNOW Data Center Event Highlight’s Cloud

By G C Network | July 28, 2012

A big thank you to BISNOW and my fellow panel members for an outstanding discussion and very informative event, last week’s Data Center Investment Conference and Expo. The federal marketplace…

GSA Seeks Cloud Brokerage Information

By G C Network | July 18, 2012

GSA is using the RFI process to collect information about alternative models and/or solutions for future cloud acquisition vehicles and processes that further these goals. One emerging concept in cloud…

DoD Cloud Computing Strategy

By G C Network | July 15, 2012

The DoD recently released the department’s formal cloud computing strategy. DoD Cloud Computing Strategy View more documents from Kevin Jackson. In the forward, DoD CIO Teresa Takai said that: “The…

FedRAMP PMO Releases First Set of 3PAOs

By G C Network | May 14, 2012

Late today the FedRAMP Program Management Office released the first list of certified Third Party Assessment Organizations (3PAOs). These companies are accredited to perform initial and periodic assessment of cloud…

FedRAMP Releases Updated Security Assessment Plan Templates

By G C Network | May 8, 2012

Last week the GSA FedRAMP Program Office released the latest version of the cloud computing Security Assessment Plan (SAR) template.  This document is the most recent step toward the Federal…

NJVC® and Gravitant® Announce New Strategic Alliance: Partnership to Benefit Federal Agencies with Powerful Provision and Management of Cloud Services that Unify Multiple Providers

By G C Network | April 4, 2012

Vienna, Va., April 4, 2012 — NJVC®, one of the largest information technology solutions providers supporting the U.S. Department of Defense, and Gravitant®, a provider of cloud brokerage and management…

NJVC® VP and GM, Cloud Services, Kevin L. Jackson to Speak on Cloud Security at 2012 Emerging Threats and Cyber Defense Symposium

By G C Network | March 18, 2012

Vienna, Va., March 15, 2012 — NJVC®, one of the largest information technology solutions (IT) providers supporting the U.S. Department of Defense, is pleased to announce that Kevin L. Jackson,…

NJVC’s Kevin L. Jackson Co-Authors INSA White Paper on Cloud Computing for the Intelligence Community

By G C Network | March 13, 2012

Findings Reflect Insight from More than 50 Cloud Thought Leaders   VIENNA, Va.–(BUSINESS WIRE)–NJVC®, one of the largest information technology solutions (IT) providers supporting the U.S. Department of Defense, announces…

INSA Study on Cloud Computing in the Intelligence Community: Rollout 13 March 2012 | SYS-CON MEDIA

By G C Network | March 10, 2012

(Originally posted by Bob Gourley at CTOvision)         Over the last year I’ve had the pleasure of serving with a team of volunteers from the Intelligence and National Security Alliance…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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