Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

International Public Sector Cloud Computing Summit in DC

By G C Network | March 7, 2012

Next week at the Hyatt Regency in reston, Virginia, the Cloud Standards Customer Council will be holding it’s Public Sector Cloud Summit. This two day cloud event will feature international public sector Cloud…

Jill T. Singer, NRO CIO, Named One of 10 Top Women in Cloud Computing !!

By G C Network | February 17, 2012

CONGRATULATIONS to National Reconnaissance Office (NRO) CIO Jill T. Singer for being selected as one of the 10 winners of the first annual CloudNOW awards presented at the Cloud Connect Conference in…

NJVC® and Virtual Global Announce Release of PaaS White Paper: Paper Clarifies the Confusion Surrounding PaaS for Federal IT Buyers—Why It Is Important and How It Can Cut Development Costs by 50 Percent

By G C Network | January 27, 2012

VIENNA, Va., Jan. 23, 2012 —NJVC®, one of the largest information technology solutions providers supporting the U.S. Department of Defense, and Virtual Global, a premier provider of software and cloud…

December 2011: GovCloud Moves From Policy to Law

By G C Network | December 27, 2011

Over the past years, government cloud computing has steadily moved forward from it’s early beginnings as an interesting curiosity: December 23, 2008 – Now really. Should the Obama administration use…

GovCloud.com !! The New Hub for Government Cloud Computing

By G C Network | November 17, 2011

It gives me great pleasure to announce the relaunch of GovCloud.com! GovCloud is the “go to” place for everything related to federal cloud computing. Our mission is to help federal…

Backupify Names Top 10 Cloud Computing Experts to Follow on Twitter

By G C Network | November 15, 2011

THANK YOU BACKUPIFY!!!! Thank you for the honor of being on your Top 10 List! Backupify is the leading backup provider for cloud based data, offering an all-in-one archiving, search…

NJVC® Cloud Computing Expert Kevin Jackson to Speak at NIST Cloud Computing Forum & Workshop IV on Nov. 3 in Gaithersburg, Md.

By G C Network | October 29, 2011

VIENNA, Va., Oct. 28, 2011 — NJVC®, one of the largest information technology solutions providers supporting the U.S. Department of Defense (DoD) , is pleased to announce that Kevin Jackson,…

NJVC® General Manager, Cloud Services, Kevin Jackson to Moderate “Cloud Computing and the Intelligence Mission” Panel at GEOINT 2011 Symposium

By G C Network | October 18, 2011

Vienna, Va., Oct. 13, 2011 — NJVC® , one of the largest information technology (IT) solutions providers supporting the U.S. Department of Defense, is pleased to announce that Kevin Jackson,…

NJVC® Spotlights Cyber Security and Automated IT at Gartner Symposium/ITxpo® 2011

By G C Network | October 14, 2011

VIENNA, Va., Oct. 4, 2011 — NJVC®, one of the largest information technology solutions providers supporting the Department of Defense, announces its lineup for the Gartner Symposium/ITxpo®, Oct. 16 –…

NJVC® to Demonstrate Enterprise Automation at GEOINT 2011

By G C Network | October 10, 2011

VIENNA, Va., Oct. 6, 2011 — NJVC®, one of the largest information technology solutions (IT) providers supporting the U.S. Department of Defense (DoD), is pleased to offer live, compelling demonstrations…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016)

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