Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Mr. Jeffrey Kaplan Talks About The Cloud Channel

By G C Network | October 6, 2011

This afternoon I had a very interesting discussion with Mr. Jeffrey Kaplan, Managing Director of THINKstrategies and founder of the Cloud Computing Showplace. His firm is focused entirely on the…

The Economic Benefit of Cloud Computing

By G C Network | October 2, 2011

(The following is the Executive Summary of a recent NJVC Executive Whitepaper. The full version is available at NJVC.com ) Cloud computing, as defined by the National Institute of Standards…

Implementation of Cloud Computing Solutions in Federal Agencies: Part 4 – Cloud Computing for Defense and Intelligence

By G C Network | September 15, 2011

(This is part 4 of the series entitled “Implementation of Cloud Computing Solutions in Federal Agencies”. First published on Forbes.com, this series provides the content of a whitepaper I recently…

Implementation of Cloud Computing Solutions in Federal Agencies : Part 3 – Cloud Transition Lessons Learned

By G C Network | September 13, 2011

(This is part 3 of the series entitled “Implementation of Cloud Computing Solutions in Federal Agencies”. First published on Forbes.com, this series provides the content of a whitepaper I recently…

Implementation of Cloud Computing Solutions in Federal Agencies : Part 2 – Challenges of Cloud Computing

By G C Network | September 9, 2011

(This is part 2 of the series entitled “Implementation of Cloud Computing Solutions in Federal Agencies” that first appeared on Forbes.com. This series provides the content of a whitepaper I…

Implementation of Cloud Computing Solutions in Federal Agencies : Part 1-Introduction

By G C Network | September 8, 2011

(This post first appeared on “Cloud Musings on Forbes”. This series provides the content of a whitepaper I recently authored. A copy of the complete whitepaper is available at NJVC.com…

FedPlatform.org Focuses on a Government PaaS

By G C Network | August 26, 2011

   With GSA now issuing ATOs and Amazon launching it’s own government specific cloud, IaaS for government agencies is now a reality.  This next step in this “Cloud First” march…

On The Frontlines: GovCloud and Cybersecurity

By G C Network | July 28, 2011

My friends at Trezza Media recently published a couple of great online documents on GovCloud and Cyber. Your should especially check out the “Cloud Chopping Made Easy” by David McClure…

GovCloud Is Now For Real !!

By G C Network | July 3, 2011

On Friday July 1, Infrastructure-as-a-Services for the US federal government became a reality with Authority to Operate (ATO) approval for the following vendors: Web Hosting CGI Federal Computer Literacy World…

The Economic Impact of GovCloud

By G C Network | June 26, 2011

What a month! June has really been busy!! Just now getting around to doing a post about CloudExpo 2011 in New York.With over 5000 delegates in attendance, it was just…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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