Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

One AWESOME Week of Cloud Computing

By G C Network | June 11, 2010

We just finished up five AWESOME days of cloud computing training with USAREUR in Schwetzingen, Germany ! CHECK IT OUT !! Create your own video slideshow at animoto.com. Sure we…

NGA Exploring “Community Cloud” With NCOIC

By G C Network | June 7, 2010

The National Geospatial-Intelligence Agency (NGA) is looking to leverage industry expertise through collaboration with the Network Centic Operations Industry Consortium (NCOIC). NGA provides timely, relevant and accurate geospatial intelligence in…

DoD, NASA and GSA Address Secure Cloud Computing

By G C Network | May 29, 2010

On Thursday, May 26th, the Federal Executive Forum featured three important Federal cloud computing leaders: David McClure- Associate Administrator, GSA Office of Citizen Services and Communications Col. Kevin Foster- Office of…

Cloud Computing Day at DoDIIS

By G C Network | May 25, 2010

I’m declaring Monday, May 24th, as Cloud Computing Day at DoDIIS.  Lieutenant General Richard Zahner, Army Deputy Chief of Staff, G2, seemed to get things going with his video that…

Vivek Kundra – State of Public Sector Cloud Computing

By G C Network | May 25, 2010

Last week Federal Chief Information Officer Vivek Kundra release his report on the “State of Public Sector Cloud Computing”. The report not only details Federal budget guidance issued to agencies…

Cloud Computing at DoDIIS

By G C Network | May 18, 2010

Next week in Phoenix, AZ, the Defense Intelligence Agency will host the 2010 Department of Defense Intelligence Information Systems (DoDIIS) Worldwide Conference. The theme of this event is “Mission Powered…

Open Group Publishes Guidelines on Cloud Computing ROI

By G C Network | April 29, 2010

In an important industry contribution, The Open Group has published a white paper on how to build and measure cloud computing return on investment (ROI). Produced by the Cloud Business…

The Army’s iPhone Story

By G C Network | April 15, 2010

Sandra Erwin of National Defense magazine just published an excellent article on the Army’s foray into developing soldier-friendly smartphone applications.  Giving credit to Army CIO Lt. Gen, Jeffrey Sorenson and…

Vivek Kundra Steps Up to Cloud Computing’s Next Challenge

By G C Network | April 11, 2010

” [C]loud customers must be able to easily store, access, and process data across multiple clouds; weave together a mesh of different services to meet their needs; and have a…

Cloud Computing’s Next Challenge

By G C Network | March 26, 2010

Earlier this month, Melvin Greer and I teamed up on a Military Information Technology piece. Melvin is a senior research engineer and cloud computing chief architect at Lockheed Martin, and…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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