Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Cloud Migration Part 2: Classify your data

By G C Network | August 30, 2018

In my first post of this series, “Cloud migration part one: An overview,” I provided a high-level summary of how enterprises should migrate applications to the cloud. In this installment,…

Could Budget Sweeps Fix Your Cybersecurity Problem?

By G C Network | July 19, 2018

A recent roundtable discussion in Washington, DC with Federal IT and Cyber leaders focused on the business drivers, challenges and evolving strategies around cybersecurity in government.  After an opening presentation…

Cloud Migration Part 1: An Overview

By G C Network | July 17, 2018

Cloud Migration Part One: An Overview   Business is all about efficiency and effectiveness.  In today’s world, however, those twin goals almost always lead to cloud migration.  This anecdotal observation…

A Personal Technology for Good Redux: Call for Code

By G C Network | July 12, 2018

In 2013 I had the opportunity to manage a $2M demonstration of how cloud computing could be used to support natural disasters. In that NCOIC Geospatial Community Cloud (GCC) demonstration,…

A Path to Hybrid Cloud

By G C Network | May 31, 2018

Cloud computing is now an operational reality across every industry.  Organizations that fail to leverage this economic, operational and technology consumption model are merely consigning themselves to irrelevance.  The rapid…

Human-Led Collaboration with Machines

By G C Network | May 29, 2018

When charged with managing large and complex efforts, an overarching project management task is risk assessment. It involves documenting the current situation, comparing it to the past, and understanding the…

Sensomorphic

By G C Network | May 28, 2018

240 million results are returned in 1.06 seconds (as of May 28, 2018) when you search for cloud computing in a Google search. With that much information available, and that many…

Artificial Intelligence and the Project Manager

By G C Network | May 25, 2018

Organizations use teams to create wealth, market share, customer service, competitive advantage, and organizational success. Effective teams accomplish their assigned end goals by engaging in collaboration as a joint learning…

Building A Collaborative Team

By G C Network | May 18, 2018

Recently, Harvard Business Review cited some insightful research into team behavior at 15 multinational companies. It found that although these teams tended to be large, virtual, diverse, and composed of…

Welcome the New Project Manager!

By G C Network | May 18, 2018

According to CIO.com, the six traits of highly effective project managers are: Be a strategic business partner who can offer higher-level strategic leadership skills, not just technical management skills, provide…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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