Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Cloud Computing Wargames !!

By G C Network | January 22, 2009

Wikipedia  “A wargame is a game that represents a military operation.” “Military simulations, also known informally as war games, are simulations in which theories of warfare can be tested and refined…

President Barack Obama. A New Day for Cloud Computing !!

By G C Network | January 20, 2009

Yesterday, President Barack Obama’s transition team released a new video touting the benefits of cloud computing and government transparency. “Cloud computing, which allows consumers and institutions to access their files…

How the Government Tweets – An Update

By G C Network | January 19, 2009

Thanks goes out to Twitter_Tips for a link to Government agencies on Twitter: a few comprehensive sites posted by lindyjb which includes the following: The Government’s A-Twitter: A Comprehensive List…

How the Government Tweets

By G C Network | January 16, 2009

Last September in “Ambient Awareness. The cloud killer app? ” and ” The Cloud Wins in Minneapolis at the RNC! “, I wrote about how the cloud infrastructure and microblogging…

Bob Gourley on Cloud Computing and NetCentric Operations

By G C Network | January 15, 2009

Bob Gourley, Crucial Point CTO and former DIA CTO, just posted  Cloud Computing and Net Centric Operations on his website CTOvision . In it he outlines how the OSD and ASD NII…

Obama Administration CTO Top Suggestions

By G C Network | January 14, 2009

Check out the top vote getters for suggestions to the nations’s first CTO! #5 with 5,835 votes Open Government Data (APIs, XML, RSS) We can unleash a wave of civic…

2009 Cloud Computing Events

By G C Network | January 13, 2009

2009 is off to a fast start with the following events on the horizon! February 2009 – “Bi-Annual On-line Government Cloud Computing Survey”, On-line February 3, 2009 – Open Group…

World Summit of Cloud Computing Virtual Site

By G C Network | January 12, 2009

The Israeli Association of Grid Technologies (IGT) has made its recent IGT 2008 World Summit of Cloud Computing available on-line. Speakers include: Day 1: Stevie Clifton, Co-Founder & CTO Animoto…

1105 Government Information Group does Cloud Computing

By G C Network | January 9, 2009

Mark your calendars for April 29, 2009 ! 1105 Government Information Group has announced that there will be a Cloud Computing Conference at the Ronald Reagan Building in Washington, DC.…

Sun Acquires Q-Layer

By G C Network | January 8, 2009

Yesterday, Sun Microsystems announced their acquisition of Q-layer. This Belgium based company automates the deployment and management of both public and private clouds. In the press release, David Douglas, SUN’s…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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