Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

SOA is Dead; Long Live Services

By G C Network | January 7, 2009

Blogger: Anne Thomas ManesObituary: SOA“SOA met its demise on January 1, 2009, when it was wiped out by the catastrophic impact of the economic recession. SOA is survived by its…

2009 – The Year of Cloud Computing!

By G C Network | January 6, 2009

Yes, everyone is making this bold statement. In his article, David Fredh laid out the reasons quite well: The technological hype has started already but the commercial breakthrough will come…

Salesforce.com and Google expand their alliance

By G C Network | January 5, 2009

In a Jan. 3rd announcement, Salesforce.com announced an expansion of its global strategic alliance with Google. In announcing the availability of Force.com for Google App Engine™, the team has connected…

December NCOIC Plenary Presentations

By G C Network | December 31, 2008

Presentations from the NCOIC Cloud Computing sessions held earlier this month have been posted on-line in the Federal Cloud Computing wiki. The event featured speakers from IBM, Cisco, Microsoft, HP,…

Booz|Allen|Hamilton Launches “Government Cloud Computing Community”

By G C Network | December 30, 2008

As a follow-up to a Washington, DC Executive Summit event, BoozAllenHamilton recently launched an on-line government cloud computing collaboration environment. In an effort to expand the current dialog around government…

Is Google Losing Document?

By G C Network | December 29, 2008

John Dvorak posted this question on his blog Saturday and as of Sunday evening had 52 responses! This is not a good thing for building confidence in cloud computing. Or…

Cryptographic Data Splitting? What’s that?

By G C Network | December 26, 2008

Cryptographic data splitting is a new approach to securing information. This process encrypts data and then uses random or deterministic distribution to multiple shares. this distribution can also include fault…

Now really. Should the Obama administration use cloud computing?

By G C Network | December 23, 2008

It’s amazing what a little radio time will do! Since Sunday’s broadcast, I’ve been asked numerous times about my real answer to the question “Will ‘Cloud Computing’ Work In White…

NPR “All Things Considered” considers Government Cloud Computing

By G C Network | December 21, 2008

My personal thanks to Andrea Seabrook, Petra Mayer and National Public Radio for their report “Will ‘Cloud Computing’ Work In White House?” on today’s “All Things Considered”. When I started this blog…

HP Brings EDS Division into it’s cloud plans

By G C Network | December 18, 2008

The Street reported earlier this week that Hewlett Packard’s EDS division has won a $111 million contract with the Department of Defense (DoD) that could eventually support the U.S. military’s…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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