Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Cloud Computing and the Process Integration Era

By G C Network | December 17, 2008

The Industry Advisory Council (IAC) is a non-profit, non-partisan organization dedicated to fostering improved communications and understanding between government and industry. through its affiliation with the American Council for Technology…

The Tactical Cloud

By G C Network | December 16, 2008

When cloud computing first came in vogue, there was a rather serious discussion about the private cloud concept. The whole idea of cloud computing seemed to argue against implementing such…

“Cloud Musings” Now on SYS-CON Media “Cloud Computing Journal” !!

By G C Network | December 15, 2008

I’m happy to announce that a recent “Cloud Musings” article, “Commercial vs Federal Cloud Computing ” has been reposted on SYS-CON Media’s “Cloud Computing Journal“. Thank you SYS-CON for making…

How to make clouds interoperable and standard !!

By G C Network | December 12, 2008

This has been a huge part of my life over the past few weeks! This is my personal view. WARNING: DON’T EXPECT THE ANSWER TO BE FOUND BELOW !!! There…

The Tension between Public and Private Clouds

By G C Network | December 11, 2008

Last week, during discussion on cloud interoperability and standards in Israel, I saw for the first time a real dichotomy in the value of public (external) and private (internal) clouds.…

Cloud Computing for Continuity of Operations (COOP)

By G C Network | December 10, 2008

Recently, I’ve been focusing on cloud computing for COOP. The way I looked at it, many government agencies are already using commercial shared facilities as COOP sites and that the…

NCOIC Plenary Session

By G C Network | December 9, 2008

Hopping a plane to the west coast today to attend the NCOIC Plenary in Costa Mesa, California. First day “Cloud Computing for Net-Centric Operations” agenda includes: David Ryan, Chief Architect…

Dataline named “Top 100 Cloud Computing Company”

By G C Network | December 9, 2008

SYS-CON’s Cloud Computing Journal included Dataline in its expanded list of the most active players in the cloud ecosystem. In adding Dataline to the “Top 100” list, Jeremy Geelan noted…

Autoscaling into the cloud- Good or Bad?

By G C Network | December 8, 2008

I always thought saw the ability to autoscale into a cloud infrastructure as a good thing. George Reese presented a differing view on the O’Reilly blog recently. “Auto-scaling is the…

Cloudera must be reading the script!

By G C Network | December 4, 2008

“Cloud computing leapt out as the most obvious way to address enterprise large data problems” – Ken Pierce, IT Specialist, DIA-DS/C4ISR “We view Hadoop as the key enabler…[in] optimizing the…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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