Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Enomaly: Startup of the Week

By G C Network | November 18, 2008

Congratulations to Enomaly and Reuven Cohen for being named Startup of the Week byInformationWeek !!! Reuven and I collaborate quite a bit and his blog, Elastic Vapor, is a staple for anyone interested in…

Cloud Computing at DoD, DISA, DIA, CENTCOM and NCOIC

By G C Network | November 17, 2008

At CloudCamp last week, Military Information Technology distributed free copies of it’s November issue to all attendees. The issue contains a very informative article by Cheryl Gerber titled “Computing in…

Last Night’s Camp Out !!

By G C Network | November 13, 2008

Check out Tech BISNOW for more on CloudCamp Federal! Follow me at https://Twitter.com/Kevin_Jackson

CloudCamp Federal was AWESOME !!

By G C Network | November 13, 2008

Just got home from CloudCamp Federal. What an event!! The over 100 attendees definitely made the statement that the Fed is interested in cloud computing. As expected, cloud security was…

DISA taps CollabNet to manage DoD cloud software development

By G C Network | November 12, 2008

This week, the Defense information Systems Agency (DISA) announced that they will be using Collabnet tools to manage application development for RACE. The Computerworld article said that DISA will use…

Today is CloudCamp Federal !!

By G C Network | November 12, 2008

Today we kick of off the first CloudCamp Federal. Reuven Cohen, Bob Lozano, Brand Niemann and over 150 other cloud computing enthusiast are expected to attend. We also plan to…

CloudCamp “Sold Out” !! More Tickets Added

By G C Network | November 11, 2008

We are happy to announce that CloudCamp Federal (aka DC), taking place tomorrow at Apptis headquarters in Chantilly, VA (directions), is sold out. But don’t fret, we’ve added 25 more…

President-Elect Obama: Good for Cloud Computing

By G C Network | November 11, 2008

In his article, “What Does Obama Revolution Mean to Cloud Computing“, Krishnan Subramanian lays out a rosy picture for cloud computing: Protecting the openness of Internet: crucial for cloud computing…

Only 9 tickets left for CloudCamp Federal !!

By G C Network | November 10, 2008

Only 9 tickets left from the original allotment of 150 for CloudCamp Federal this week. We’re working to free up some more, but don’t leave it to chance. Go to…

Valiant Angel – A Perfect PED Application for Cloud Computing

By G C Network | November 10, 2008

A few weeks ago in an article title “Why the Cloud? Processing, Exploitation and Dissemination“, I described two instances where the newspaper industry used cloud computing in order to process,…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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