Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

NPR on Cloud Computing

By G C Network | August 29, 2008

You know it’s important when NPR covers it !! On the “All Things Consider” radio show, NPR took a look into cloud computing. I’m not sure if Computing In The…

Sun Federal Cloud Computing eBook

By G C Network | August 28, 2008

Sun Federal now has it’s ebook on cloud computing available for all. The website doesn’t really offer any new information, but it does highlight how Sun Federal is targeting the…

Amazon Elastic Block Store

By G C Network | August 27, 2008

Last week, with their announcement of Elastic Block Store, Amazon has made enterprise class storage in the cloud a reality. According to Dion Hinchcliffe of Ziff Davis,”Elastic Block Store finally…

HP CTO On the Future

By G C Network | August 26, 2008

In a recent Web Guild article, Shane Robinson, Chief Strategy & Technology Office for HP outilined his belief that we are in the early stages of a major shift. As…

Google serves as first line of defense during Russia’s invasion of Georgia (A plug for the cloud)

By G C Network | August 25, 2008

As reported by the Christian Science Monitor, “As Georgian troops retreated to defend their capital from Russian attack, the websites of their government, also under fire, retreated to Google. In…

Apptis and Servervault announce Fedcloud

By G C Network | August 22, 2008

On August 18th, Apptis announced a partnership with ServerVault to offer a trusted cloud computing environment to federal agencies. Called Fedcloud they are offering a federally compliant, on-demand infrastructure that…

SOA-R Educational Series Schedule Changes

By G C Network | August 21, 2008

Since launching the SOA-R series back in July, cloud computing has become a hot topic among national security professionals. Evidence of this high level of interest is obvious from the…

Comments from Mr. Robert Carey, DON CIO and Army COS General George W. Casey, Jr

By G C Network | August 20, 2008

Over the last couple of weeks, I’ve had the distinct pleasure to listen to both Mr. Robert Carey, CIO, Department of the Navy, and General George W. Casey, Jr., Chief…

Akamai at SOA-R Session

By G C Network | August 19, 2008

Had another very enlightening SOA-R session last week. Of particular note to me was Akamai’s vision of cloud computing. As presented by Fran Trently, Sr. Director Public Sector, Akamai is…

Six Benefits of Cloud Computing

By G C Network | August 18, 2008

A Public CIO magazine article, to be published later this fall, will highlight six main benefits of cloud computing. Reduced Cost Increased Storage Highly Automated Flexibility More Mobility Allows IT…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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