Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

My views on “Classification of Cloud Computing Stakeholders”

By G C Network | July 12, 2008

In “Cloudy Times”, Markus Klems is having a good discussion on how cloud computing stakeholders classify the various infrastructure options. I then thought that it would be good for me…

The Implemetation of Network-Centric Warfare

By G C Network | July 12, 2008

The Implemetation of Network-Centric Warfare “Warfare is about human behavior in a context of organized violence directed toward political ends. So, network-centric warfare (NCW) is about human behavior within a…

Personal Views on DISA, HP and RACE

By G C Network | July 11, 2008

DISA and HP are clearly on the path towards cloud computing. At it’s core, net-centric operations requires the effective delivery of information to forward forces and the translation of that…

DISA selects HP for RACE

By G C Network | July 10, 2008

Byte and Switch reported today that the Department of Defense (DoD) has confirmed that HP will help the Defense Information Systems Agency (DISA) deploy a major cloud computing infrastructure. Grid…

Speakers for First SOA-R Event Announced

By G C Network | July 10, 2008

Scheduled speakers and topics for the first SOA-R Cloud Computing Education event are: Steve Armentrout, Parabon, President & CEO Grid to Cloud Computing Greg Boss, IBM, Lead Cloud Solution Architect…

Cloud Computing Offerings – A Taxonomy

By G C Network | July 9, 2008

From “The various level of cloud computing” by Ross Cooney Applications in the cloud: Software as a Service (SaaS). Examples include gmail, yahoo mail, Hotmail, the various search engines, wikipedia,…

Cloud Computing Guides (updated 8/10/08)

By G C Network | July 9, 2008

InfoWorld Special Report on Cloud Computing InformationWeek Guide to Cloud Computing InfoWorld Cloud Computing Strategy Guide Cloud Computing Product Guide A Brief History of Cloud Computing Business Week CEO Guide…

Microsoft announcing Cloud Computing offering

By G C Network | July 8, 2008

According to Information Week, Microsoft plans to make three important business software offerings — Exchange, Office Communications, and SharePoint — available in SaaS versions for business this year, but it’s…

Intel new CIO to examine Cloud Computing

By G C Network | July 7, 2008

In a ComputerworldUK article, incoming Intel CIO Diane Bryant says that she will network with fellow information chiefs, examine cloud computing and advocate using the chip giant’s internal operations as…

Cloud Computing for National Security

By G C Network | July 3, 2008

As the national security community considers cloud computing as an IT infrastructure option, it is surely looking at the value of the cloud in an information sharing world. Implementation of…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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