Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

Is Cloud Computing applicable in national security and law enforcement?

By G C Network | July 2, 2008

Late last week I asked the following question on linkedIn “Are Cloud Computing concepts applicable in secure national security and law enforcement arenas (i.e. Defense, Homeland Security, Intelligence, Justice)? If…

The size of Google’s Cloud

By G C Network | July 1, 2008

From The Information Factories by George Gilder of Wired Magazine “The facility in The Dalles is only the latest and most advanced of about two dozen Google data centers, which…

Yahoo (Finally!) Jumps Big Into Cloud Computing

By G C Network | June 30, 2008

According to The Register , the Yahoo! technology organization led by CTO Ari Balogh will now work on “developing a world-class cloud computing and storage infrastructure; rewiring Yahoo! onto common…

InformationWeek Cloud Computing Newsletter

By G C Network | June 27, 2008

InformationWeek has started a Cloud Computing Newsletter. They will be providing news and insights on this “critical IT trend”. Cloud computing ranges from the software-as-a-service market to Web-based storage services…

Is Cloud Computing just a fad?

By G C Network | June 26, 2008

Last week I attended an IBM SOA event in Northern Virginia. While there, I was discussiing the merits of cloud computing with some interested attendees. Their key question was if…

Joint Warfighting Conference 08

By G C Network | June 25, 2008

Last week I attended the Joint Warfighting Conference 08 (JWC 08) in Virginia Beach, Va. There were approximately 5000 attendees representing military, industry, academia, and government, registered for this year’s…

IBM Opens Africa’s First “Cloud Computing” Center

By G C Network | June 24, 2008

…… Second Cloud Center in China “IBM (NYSE: IBM) today announced the opening of new “cloud computing” centers in South Africa and China. Cloud computing enables the delivery of personal…

Dataline launches SOA-R: Cloud Computing for National Security Applications

By G C Network | June 23, 2008

Last week, Dataline (my company), in collaboration with IBM, Google, Northrop Grumman, Cisco and Great-Circle Technologies, launched an initiative aimed at integrating an end-to-end solution for secure cloud computing. Called…

Cloud Computing Value

By G C Network | June 20, 2008

In The real value of Cloud Computing, ENKI hits on why cloud computing is disruptive. It’s the services stupid !! By separating enterprises from their servers and offering universal, secured,…

How Cloud Computing Works

By G C Network | June 19, 2008

Jonathan Strickland provides an excellent overview of cloud computing on the how stuff works website. Follow me at https://Twitter.com/Kevin_Jackson

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016)

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