Digital Transformation & Intelligent Automation

January 31, 2018 / G C Network / Comments Off on Digital Transformation & Intelligent Automation

The Endpoint Imperative: In a Software World, Hardware Does Matter

By G C Network | January 9, 2018

Hardware matters. From productivity to security to innovation, make sure your machines can keep up. Intel’s Sarah Wieskus joins The End Point Imperative: A Podcast series from Intel to discuss…

IT Transformation with Watson

By G C Network | January 5, 2018

Credit: Shutterstock by Kevin Jackson & Dez Blanchfield   IBM recently launched an exciting new project in the form of a podcast series produced and hosted Dez Blanchfield, appropriately titled the…

The Endpoint Imperative: A Form Factor Renaissance

By G C Network | December 22, 2017

Workplace expectations are changing, and along with them, the devices we use to do our jobs. In this episode of “The End Point Imperative”, Intel’s Sarah Wieskus tells us about…

Cloud Storage 2.0 Set To Dominate Market

By G C Network | December 19, 2017

The enterprise data storage marketplace is poised to become a battlefield. No longer the quiet backwater of cloud computing services, the focus of this global transition is now going from…

Top “Cloud Musings” Posts For 2017

By G C Network | December 17, 2017

    ( This content is being syndicated through multiple channels. The opinions expressed are solely those of the author and do not represent the views of GovCloud Network, GovCloud…

The Endpoint Imperative: ID’ing and Overcoming the Stumbling Blocks to Digital Transformation

By G C Network | December 6, 2017

Digital Transformation is the No 1 priority for organizations large and small. It’s imperative that IT remove any obstacles to digital transformation success – including outdated PCs and mobile devices.…

Industry Verticals Tackle Unstructured Data

By G C Network | December 1, 2017

  Organizations around the world are struggling to cope with the current data explosion. A vital characteristic of this data is that it is unstructured and represents things like email,…

The Endpoint Imperative: The Perimeter is Dead; Long Live the Perimeter!

By G C Network | November 27, 2017

Cloud, mobility and the Internet of Things have obliterated the traditional perimeter that protected organizations. The result: Higher productivity, but bigger challenges for security, data protection, and mobile device management.…

The Data Storage Explosion

By G C Network | November 25, 2017

Cloud computing innovation will power enterprise transformation in 2018.  Cloud growth is also driving a rapid rise in the storage market, exacerbating the enterprise challenge around storage cost and complexity.…

Digital Transformation Drives Mainframe’s Future

By G C Network | November 15, 2017

  Digital Transformation is amplifying mainframe as mission critical to business growth more than ever before. With 70% of the world’s corporate data and over half of the world’s enterprise…

 
By Kevin Jackson & Dez Blanchfield
 
Digital Transformation often needs Intelligent Automation. This type of change is the focus of a recent “Pioneers of Possible” podcast.  In discussion with Elli Hurst – Vice President, Global Automation – IBM Global Business Services (GBS), Dez Blanchfield finds out how her life’s journey inspires her in helping IBM clients use Intelligent Automation to enable globally integrated capabilities.
 
With six years at Price Waterhouse and 24 years at IBM, Elli seems to have moved a long way from her family’s restaurant business. The service industry passion that she learned from her father, however, is still deep in her heart. That care and passion areevident in how she focuses on understanding her client’s desired business outcomes. By using these targeted outcomes as a beacon for every engagement, her team helps clients align and execute on priorities in a manner that delivers a returnon investment in months.
 
Her being a technology company executive, it is surprising to hear her describe technology as only “table stakes.” While recognizing the critical and fundamental role that technology plays, Ms. Hurst prioritizes the need for process and people elements to work together with the technology.  While automation typically starts with a focus on reducing cost, it moves quickly to the delivery of value. Cost efficiencies exist, but value gained by the speed at which an enterprise can perform a business process with high quality is more important than to cost savings. According to her, attaining these types of business outcomes and values stem from a strategy that addresses:
  • Impact onthe business and to the people that are performing work;
  • How people interact with the technology and automation;
  • How people can help enable automation; and
  • What new skill setsare needed.
The answers to these points are the basis for a successful Digital Workforce Strategy.
Organizations often err by trying to automate what people do.  Ms. Hurst’s insight is in knowing that automation should be designed to assist people in what they do which represents the real secret to bringing automation forward into the enterprise. Automation always impacts a workforce and jobs always change. Business value is released, however, when this change frees up innovation and unveils more exciting projects and tasks for that workforce.
 
The impact of automation on the workforce is not a bad thing; it is a good thing. Elli recommends “Taking it to the Positive” by getting buy-in and engaging the workforce teams impacted by automation. Experience has taught her that while point solutions may deliver 40% increases in efficiency, used in tandem with a Digital Workforce Strategy, they can simultaneously deliver a 95% increase in employee satisfaction. Establishing and executing that strategy is the key to any transformation that uses automation.
 
Another one of her telling observations is that automation drives the most significant disruptions to back-office repetitive tasks. By looking at the end-to-end business model through an industry lens, her teams have helped clients to impact the external world beyond the back office and through to the client’s customers. Described as enabling digital experience “concentric circles,” this process enables enrichment of a client’s entire business ecosystem.
 
The automation conversations usually start in a specific area, like robotic process automation, which has been spurred by a back-office disruption. Addressing any disruption like this requires a strategy because global automation is a journey that aligns business process with rapidly changing technology. The organizational strategy must be able to flex and continuously adapt its strategy. The typical 3-5 year strategy is no longer viable. Intelligent automation demands a “fail fast” strategic approach.
 
Ms. Hurst ended this fascinating conversation by describing the future of automation as the convergence of all technologies at the enterprise level. In her view, the enablement of self-healing, lights-out, information technology platforms will give business executives the ability to couple an integrated view of all business processes with an ability to take immediate and effective action through mobile devices.
 

This post was brought to you by IBM Global Technology Services. For more content like this, visit IT Biz Advisor.

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