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Embrace Transformation

The coming cloud – April 30, 2008

By G C Network | May 18, 2008

I attended the IBM Public Sector briefing this morning. The IBM executives were clearly basking in a financial performance glow. After ending 2007 with increases in revenue, profit and earnings per share, IBM also turned in an impressive 1Q’08. This being a partner conference, a big highlight was the fact that 36% of IBM’s revenue…

Google, Cloud Computing, and the US Intelligence Community – April 29, 2008

By G C Network | May 18, 2008

Just arrived in Los Angeles for the IBM Business Partner Leadership Conference. IBM is billing this as a “new” conference, but I have my doubts. I am, however, very interested in hearing many of the speakers, particularly Eric Schmidt, Chairman and CEO of Google. His presentation on “The Future of the Web, Cloud Computing and…

Location Based Services – April 25, 2008

By G C Network | May 18, 2008

INmobile.org is a exclusive community for executives in wireless industry. As a member, I have the opportunity to participate in a number of interesting discussions about mobile and wireless technology. Here’s a summary of the points made in a recent discussion about location based services. Thanks goes to Adam Zawel for this excellent summary. CARRIER’S…

IBM Business Partner Leadership Conference – April 23, 2008

By G C Network | May 18, 2008

I just completed registration for the IBM Business Partner Leadership Conference. This is a new invitation-only conference being held this year in Los Angeles from Wednesday, April 30th through Friday, May 2nd. I’m looking forward to renewing my IBM contacts “in person” versus the “virtual” meetings that have become such a fixture of today’s business…

Telephone & Web = WOW !! – April 21, 2008

By G C Network | May 18, 2008

The power of the Internet and the web lies in its ability to provide access to information. The mobile web takes this one step further with its ability to provide information relevant to a specific location. Although the promise of this marriage is mind boggling, computer and smart-phone keyboards have slowed the adoption and widespread…

The Power of Family Oral History – April 19, 2008

By G C Network | May 18, 2008

Although I just started this yesterday, I’ve decided to backdate this entry to last Saturday, April 12, 2008. That’s when my family had it’s 3rd Annual Black History Party. The main reason I’m doing this is because of the life lesson that experience taught me. That lesson was the power of family oral history. For…

So much to blog ….Entry for April 19, 2008

By G C Network | May 18, 2008

When I started this yesterday, I had a list of about five things I wanted to say on this blog. I then decided on a strategy to list topics as I thought of them and then only have one entry a day. Then later, I heard this great sucking sound. It was as if a…

Hello World ! – May 18, 2008

By G C Network | May 18, 2008

I’ve been toying with the idea of doing a blog for about six months now. Initially I didn’t see how any of my contributions to the blogosphere would matter to the world. The importance of this view, however, waned as I became more and more absorbed by the power of Web 2.0. As my participation…

From a business perspective, differentiating business processes and quality customer service are central to overall success.

Business leaders must therefore clearly identify and measure how information technology contributes to the value of every key business process.

They must also know how to most cost effectively use IT when the task is merely the management of commodity operations.

Just focusing on infrastructure improvements may result in cost rationalization, but it can also obscure the impact and value of applications and business processes to the end customer.

Quality of service is always an essential ingredient in evaluating the business effectiveness—the elements of which are infrastructure, resources, activities, and services that span the entire business lifecycle.

Business leaders must embrace digital transformation because the right blend of cloud, managed services, and traditional privately run data centers will deliver the following:    

  • an ability to leverage economies of scale across the service ecosystem created by using multiple cloud service providers;     
  • an understanding of business value that expands the traditional financial values of the total cost of ownership (TCO) and return on investment (ROI) by including  customer value, seller provider value, broker value, market brand value, corporate value, and the technical value of any investment;    
  • a wider view of technology’s impact on a business through the acceptance of a business as a portfolio of business processes that demand the use of portfolio management techniques;
  • an understanding of why business processes and their associated IT investments should be classified as differentiating based on IT, differentiating not based on IT, or not differentiating at all.

When viewed from this lens, digital transformation delivers business and mission value by doing these:

  • accelerating speed to market,     
  • strengthening competitive positioning,     
  • boosting revenue growth,     
  • raising employee productivity, and     
  • expanding the ability to acquire, engage, and retain customers. 

Success, however, requires these:

  • envisioning transformation as an economic and business process improvement revolution, not a technical one;      
  • relying on metric-driven goals and plans which are explicitly driven by the organization’s goals;     
  • ensuring organizational goals are compatible with cloud business enablers; and    
  • ensuring enablers support the overall business strategy and align with the available economic options for consuming cloud services.

Interested in reading more about digital transformation and the tools required for success? Pre-order my book, Click to Transform, coming this Saturday!

Article generated by AI in cooperation with Leaders Press based on “Click to Transform”

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