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How Cloud Brokerage Enables a Practical Path to Cloud IT
Join us on Wed, Apr 17, 2013 from 11:00 AM – 12:00 PM EDT to explore how to use cloud brokerage to move efficiently and securely to the cloud. More…
NJVC Cloudcuity Management Portal to Provide Secure Cloud Brokerage Services to NCOIC for NGA
CHANTILLY, Va., March 28, 2013 — NJVC®will lead efforts to provide secure cloud brokerage services to the Network Centric Operations Industry Consortiumusing its first-to-market Cloudcuity™ Management Portal during a series…
CloudCheckr : Amazon Complexity Challenges Many Users
A recently released infographic from CloudCheckr (https://cloudcheckr.com/) sheds quite a bit of light on the importance of expert advice when an enterprise decides to deploy to the cloud. When…
NJVC Announces Winner of Cloudcuity AppDeployer Contest Pilot at George Mason University
CHANTILLY, Va., Feb. 25, 2013—NJVC, an information technology solutions provider headquartered in northern Virginia, is pleased to announce the winner of the George Mason University (GMU) Student PaaS Developer Contest.…
Bahrain International eGovernment Forum 2013
I am honored to announce that I will be a speaker at the Bahrain International eGovernment Forum, April 8-10, 2013, being held at the Ritz-Carlton Bahrain Hotel and Spa, in…
Why the cloud will shake markets.
“Recently, I predicted that in 2013, cloud computing will provide the biggest disruption information technology has experienced in 25 years. These impacts extend to the $128 billion data center industry,…
Top 10 Transformational Impacts of the Cloud in 2013
CHANTILLY, Va., Dec. 20, 2012 — NJVC®, an information technology solutions provider headquartered in northern Virginia and supplier of Cloudcuity™ AppDeployer, and Virtual Global, a provider of cloud-enabled enterprise IT…
GovTech Innovator: Kevin Jackson
Today I am honored to be named a GovTech Innovator by Government Technology. My personal thanks goes out to Hilton Collins for letting me Hangout with him on Google+. Govtech.com…
How Will Technology Impact Your Business in 2020?
by Dennis Brouwer (Repost from ThinkGig. Thanks for letting me contribute to your ebook!! – Kevin Jackson ) Human-like technology. The potential downfall of the data center. Hyper-personalization of…
The Government Cloud on KCUR-FM Central Standard with Jabulani Leffall
A big THANK YOU goes out today to KCUR-FM Central Standard host Jabulani Leffall, producer Matthew Long-Middleton,and associate producer Danie Alexander for having me as a guest on this morning’s show!…
Workplace productivity is hurt every day by the very technology developed and purchased to improve it. Forrester announced this surprising conclusion in their latest “How To Wake Up From The Nightmare Of Workplace Technology Distraction†study. The Forrester Analytics Global Business Technographics® Workforce Benchmark Recontact Survey included 6,508 respondents in Australia, Canada, China, France, Germany, the UK, and the US. The study also noted that technology vendors now control the future of workplace distraction citing:
- Apple’s move to make iPhones less addicting by adding the screen time features in iOS 12.35;
- Google’s establishment of a dedicated Digital Wellbeing team to research how to design Android apps that deliver value in context without introducing distractions; and
- Intel’s Project Athena, which aims to create next-generation experiences by inspiring technology to help employees maintain their focus.
This report provided essential practical steps for improving workplace productivity. The primary recommendation was establishing a balance between worker connectivity and focus. The business productivity tools highlighted by this study were email, telephones, and the computer.
One surprising fact discovered during the study was that employees open 70% of all emails within 6 seconds of receipt and that every one of these actions led to a 64-second loss in productivity while the employee tried to resume the interrupted task. While that amount of time may seem trivial, the average 84 emails received every day accumulates to 1.5 hours of lost productivity daily from a single method of communication. Smartphones are also a significant source of distraction. The mere presence of that connectivity device lying dormant on an employee’s desk introduces a distracting cognitive load that can weaken problem-solving skills and working memory. A growing societal bias toward connection is one of the main reasons why employees only spend 44% of their time fulfilling their primary job duties. The results highlighted that 90% of Americans have their phones within reach 24×7, and 36% say they never turn them off.
Cognitive specialists say that the constant stream of notifications rewires the brain’s dopamine response pathways, which make it more difficult for employees to curb smartphone distractions while at work. A secondary issue? Given the finite level of cognitive resources humans possess, employees who use their smartphones after work rob their stores of mental energy that could otherwise be made available for the next workday. Modern workplace computers themselves are also significant cognitive distractions. Windows 10’s frequent in-place upgrade program also has the potential to disrupt employees’ productivity significantly. Things like preventing interaction between business and personal apps, requiring separate logins for individual apps, or requiring password changes, are major culprits.
An organizational remedy for technological theft of employee cognitive resources is a strategic plan built around designing and building technology environments that limit distractions and enable employee focus. This path will also improve employees’ productivity, collaboration, and connection to customers. An essential component of such a strategic endeavor would be an enterprise commitment to purchase and maintain the vast majority of employee technology. This commitment also includes establishing policies that shape employee technology experience by monitoring and remediating technology related events that impact the employee experience. Monitoring tools can gather critical data on this experience. An example of this is the use of workforce analytics solutions to collect, measure, characterize and organize employee digital exhaust, which is the trail of data left by a user’s online activity.
People-centric tools from Citrix can help in this strategy by:
- Conducting an inventory of all technology that affects employees’ daily productivity; and
- Identifying the sources of workplace distraction
Citrix Digital Workplace, for example, can uncover productivity anomalies by analyzing user behavior, and use predictive analytics, machine learning, and artificial intelligence to detect threats and provide actionable information. It can also protect data and IP by basing security controls on user context, regardless of app, data, device, or network. A digital workspace delivers secure, easy access to apps and data from a single interface, and users benefit from intelligent search capabilities, task automation, and a consistent experience across devices. These tools will also enable important cultural changes with technology implementation that helps create a holistic workplace distraction strategy.
When companies take the advice offered in the study, they should also embrace the four pillars that enable the focused worker, namely:
- Strive to deliver an exceptional end user experience
- Implement effective policy governance
- Implement continuous monitoring of the employee workplace experience; and
- Encourage collaboration among business peers to drive awareness and avoidance of workplace distractions
In a recent blog post by Citrix CMO Tim Minahan, he notes that ‘technology overload and complexity can hinder the employee experience and have a negative impact on employee engagement. With a rising war for talent and a largely disengaged workforce, leaders must use innovation as an enabler that helps their organizations get the best out of their people while removing noise and distractions.’ These insights were based on a recent collaboration with the Economist Intelligence Unit (EIU) to investigate the role technology plays in employee experience (“The Experience of Work: The Role of Technology in Productivity and Engagementâ€).
Citrix provides a unified, secure, and intelligent workspace that empowers people to do their best work, saving them time, reducing frustration, and delivering excellent user experience. Citrix Workspace offers a comprehensive set of workspace service offerings including single sign-on with multi-factor authentication, endpoint management, file sync and share, content collaboration, secure SaaS delivery, end-to-end analytics, intelligent guided feeds, web security and more. Learn more about the importance of establishing a corporate employee experience strategy by downloading the Forrester study or visiting Citrix at https://www.citrix.com/lp/digital-workspace-business.html.
This post sponsored by Citrix.
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