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Lessons Learned: VA Cloud Email Termination

SourceConnecte! Marketplace With A Mission

By pwsadmin | March 6, 2020

Earlier this year, GC GlobalNet launched a new breed of B2B e-commerce sites. Curated by Kevin L. Jackson, SourceConnecte (with an “e”) went live with three strategic goals in mind: Efficiently leverage modern social media technologies to facilitate value-based interactions between enterprise buyers and vetted suppliers; Establish a protected interactive environment capable of supporting high-value B2B e-commerce negotiations…

Potential vs. Reality: Is Edge Computing Real?

By pwsadmin | January 19, 2020

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Enabling Digital Transformation

By pwsadmin | December 22, 2019

Digital transformation integrates technology into all areas of an organization’s business or mission. Its fundamental purpose is to create and deliver innovative and industry-changing products and services to a global customer base. This outcome requires the seamless two-way flow of data and information between internal business processes and external processes that interact with customers, business…

The ThinkShield Story Part 1: The Challenge

By G C Network | October 24, 2019

The cybersecurity challenge seems to be growing daily. Threats are becoming more sophisticated, and attacks are becoming more destructive while the corporate world’s response seems to resemble a deer in headlights. Recent examples of this dangerous state of affairs include[1]: A data breach of a US Customs and Border Protection surveillance contractor that led to…

CIO dream team: Who’s in and why?

By G C Network | October 12, 2019

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Digital Transformation and the Mainframe

By G C Network | September 1, 2019

Digital transformation infuses digital technology into all areas of an organization’s business or mission. Its fundamental purpose is to create and deliver innovative and industry-changing digital products and services to a global customer base. By doing this, an enterprise gains an ability to quickly act and react to changing data, operational conditions and competitive strategies…

Composable Architecture Q&A. Are you ready?

By G C Network | August 26, 2019

Q: Is it time for my company to jump on the composable architecture bandwagon? A: Composable architectures are quickly becoming essential to the modern enterprise. Citing a recent Forrester study: the adoption of composable infrastructure as an element of a hybrid IT strategy results in faster, more flexible, and more efficient ecosystems that enable companies…

GC Global Net

Increase Productivity by Reducing Technology Distraction: Lessons from Forrester Research

By G C Network | August 8, 2019

Workplace productivity is hurt every day by the very technology developed and purchased to improve it. Forrester announced this surprising conclusion in their latest “How To Wake Up From The Nightmare Of Workplace Technology Distraction” study. The Forrester Analytics Global Business Technographics® Workforce Benchmark Recontact Survey included 6,508 respondents in Australia, Canada, China, France, Germany, the…

Unveiling the end-to-end capabilities for the networked society

By G C Network | June 10, 2019

An Interview with Henrik Basilier  By Kevin L. Jackson The telecom industry is rapidly moving towards a future in which networks must have the capabilities of delivering services with the agility, flexibility and scalability only made possible by full programmability. More than software defined networks (SDN), these capabilities will deliver software defined service domains that…

AT&T Finance Solutions GM on Shrimping, Software, and CX

By G C Network | June 10, 2019

Helping clients address the trends and challenges presented by the Financial Services industry is the main focus for René Dufrene in his role as General Manager of Finance Solutions at AT&T Business. His global responsibility includes Retail Banking, Insurance, Payment, and Wealth Management solutions. His background, the impact of digital transformation, the role of 5G,…

According to a Federal Computer Week article by Frank Konkel, The Department of Veterans Affairs terminated its five-year, $36 million cloud computing contract for email and calendaring services with HP Enterprise Services. Citing a material change in the agency’s requirements, VA officials declined to elaborate on the requirement changes that were actually made. Although I have no personal connection or first hand knowledge of the specifics of this deployment, this failure was apparently caused by failure to first build and understand the business case for supporting the cloud transition.

 “In November — after the agency announced its cloud deal with HP Enterprise Services – VA’s Deputy CIO for Architecture, Strategy and Design, Paul Tibbits, told an audience at 1105 Media’s Enterprise Architecture Conference that he questioned the cost-effectiveness of moving to the cloud.

Tibbits was not discussing this project in particular, but rather stressing the broader need for real use cases and hard-nosed business assessments. “It is not 100 percent clear that expenses go down if we jump into the cloud,” he said. “The revenue stream is up there in neon lights, we have got to figure out if that is going to save us money or not.”

Cloud computing is not about technology. It is primarily a change in the delivery and consumption of information technology services which can radically change an organizations business model. As highlighted in many expert guides, including my book “GovCloud: Cloud Computing for the Business of Government“, the first step in any cloud transition strategy should be the identification, development and commitment to the cloud computing business model.

I also believe that there were at least two other contributing factors to this unfortunate action:

  • Failure to first establish and specify infrastructure security requirements for the software-as-a-service offering. Although FedRAMP is not mandatory until 2014, it provides an efficient and repeatable methodology for establishing a common cloud computing security baseline for all federal agencies
  • Failure to adequately address cultural and change management challenges associated with the cloud computing business model.  If the new business model wasn’t firmly understood and communicated throughout the organization with a focused change management process, success would be very difficult to achieve.

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