Military Tips On Business Resiliency

Convergence: The Catalyst to Transform Scientific Research

By G C Network | January 7, 2015

by Melvin Greer  Greer Institute for Leadership and Innovation A new transformative research approach is gaining global attention and adoption. The scientific opportunities enabled by convergence—the coming together of insights…

Cloud Computing Promises: Fact or Fiction

By G C Network | December 29, 2014

Cloud computing is currently making information technology headlines, and vendors are aggressively promoting the many benefits it can provide organizations. This White Paper addresses the claims and questions that are…

Super Smart Person’s Guide to Cloud Computing – San Diego

By G C Network | December 24, 2014

We are offering a fun and educational event just about the cloud. This session will help CEOs, Directors, Managers, and Dilberts learn what the heck the cloud is all about.…

A Managed Services Business Owners Lament: A talk with Joe D.

By G C Network | December 22, 2014

 by Kevin L. Jackson A few days ago I received a call from a small business owner asking if I would meet him for coffee.  He wanted to run some…

Technology and the Evolving Workforce

By G C Network | December 17, 2014

by Melvin Greer Managing Director Greer Institute for Leadership and Innovation According to a Greer Institute Workforce and Talent study, the 2020 workforce is both “the most educated and culturally…

Security attacks and countermeasures

By G C Network | December 14, 2014

by Sandra K. Johnson   Cyber security is rapidly becoming a significant issue in the C-suite as well as the population at large. The results of Dell’s Global Technology Adoption…

ITIL in 7 Minutes!

By G C Network | December 9, 2014

What is ITIL & how can it benefit your organization? Learn the answers to these questions plus gain an understanding of the ITIL Service Lifecycle in this video.  Download a…

How Resilient are FedRAMP Clouds Anyway?

By G C Network | December 8, 2014

By Jodi Kohut For the uninitiated, FedRAMP is the Federal Risk Authorizationand Management Program, a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for…

Federal Tech Talk: Cloud Transition Challenges in Government and Industry

By G C Network | December 2, 2014

Cloud Computing is revolutionizing today’s business marketplace. While “learning the art of the possible”, corporate executives today are struggling with the business and security challenges associate with this important transition. Just…

Cloud, Mobile, Social and Cyber: 2015 Predictions That Will Rock The World (AGAIN!)

By G C Network | December 1, 2014

2015 PREDICTION TIME!! The worlds of cloud, mobile, social and cyber will continue expanding, permuting and recombining. Their individual effect on society and commerce will become moot as these technological…

Photo credit: Shutterstock

A steel bar is resistant to stress and is capable of maintaining its form while bearing large loads. While steel is also known as one of the world’s strongest metal’s (Titanium, Tungsten and Iconel round out the top four) , it is also susceptible to shearing and completely breaking. A rubber brick, on the other hand, will bend easily under even small loads, but it’s extremely difficult to snap or break. Moreover, once the load is removed from the rubber, its flexibility returns it to its original form. This is how the rubber brick displays resiliency.

Business resiliency enables organizations that have suffered a damaging incident to bounce back to their former form. This is especially important for small and medium sized businesses because according to Tim Francis, enterprise leader for cyber insurance for Travelers, 60% of all cyberattacks in 2014 struck small to medium-sized businesses.  If you think company strength will protect you from this type of adverse incident, you are mistaken. Since salary and benefits for the workforce represents one of the largest expenses for a company, the “Revenue per employee” ratio is often used by investor as a measure of company strength. This ratio is most useful when comparing companies within the same industry. Using this ratio, the following companies were fairly strong before they were attacked but they didn’t have the resiliency to bounce back afterwards:

  • Code Spaces (Annual Revenue $2.4M, Employees: 12, Revenue/Employees: $200,000)  was cited by SC Magazine as one of nearly 60% of small businesses that fail within six months of being hacked. The company was accessed through via its Amazon Elastic Compute Cloud control panel. The attackers attempted to extort the business by claiming a “large fee” would resolve data loss issues. Code Spaces was unable to continue operations as it acknowledged that the company had suffered debilitating damages to both its finances and reputation.
  • In 2011 Distributed.it (Annual Revenue: $691,092, Employees: 2, Revenue/Employees $230,364)  had secured 10% of the market for Australian domain names, held multiple international domain accreditations and had 30,000 hosting clients through 3,000 active resellers. Later that year the business suffered a severe cyberattack when attackers targeted and destroyed servers inside Distribute.IT’s network, including back-ups, then locked the IT team out, meaning the only way to get control was to ‘pull the plug’ at the datacenter

By way of comparison, in 2015 the revenue per employee ratios for IBM and Panasonic were $244,447 and $275,839 respectively.  So how should a company build up resilience against a cyberattack?

Years of conflict have taught the military how to build resiliency and researchers with the National Center for Post Traumatic Stress Disorder (PTSD) have actually developed a scale to rate psychological traits that promote resilience.   Called the Response to Stressful Experiences Scale (RSES), the measurement has been tested in more than 1,000 active-duty military personnel and identifies six factors that are key to psychological resilience:

  • Positive outlook
  • Active coping
  • Self-confidence
  • Learning and making meaning
  • Acceptance of limits
  • Spirituality

With this as guidance, business leaders can take the following steps towards building cyber resiliency within your organization:

  • Build a positive outlook by educating senior management on the cyber threat and the practical steps that can be taken to prevent economic and reputational losses;
  • Actively cope with the threat through an active cybersecurity defense team with the responsibility to protect corporate assets;
  • Build self-confidence by periodically testing your cyber defense and business continuity processes;
  • Establish a continuous learning environment through regular and relevant training events for the entire staff;
  • Understand your limits and manage cyber risks that can’t be eliminated; and
  • Believe in your team

In addition to these worthwhile leadership activities, more pragmatic steps should include:

With any luck, these steps will not only make your company more resilient, but it may also help you prevent the debilitating effect of a cyberattack.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

Cloud Musings

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016)

Follow me at https://Twitter.com/Kevin_Jackson
Posted in

G C Network