Military Tips On Business Resiliency

US Army Cloud Computing Class at Ft. Gordon, GA

By G C Network | June 24, 2011

A few weeks ago I had the distinct pleassue of teaching yet another US Army cloud computing class.  This time the venue was Ft. Gordon, GA and the students definitely…

78 Agency Services Identified for Cloud Transition

By G C Network | May 29, 2011

The Office of Management and Budget recently released a list of 78 projects slated for transition to cloud over the next year. The most common application, according to a FierceGovernmentIT,…

NGA Sets GEOINT Strategic Direction with Earth Builder

By G C Network | May 15, 2011

Last month Google and the National Geospatial Intelligence Agency started sharing details about their “GEOINT on Demand” collaboration. The project, named Earth Builder, was built specifically to enable NGA to…

Teleology Systems Introduces CloudeFX at DoDIIS

By G C Network | April 27, 2011

Next week at DoDIIS, NJVC will be showcasing a few of our government cloud computing partners. One of the most exciting of these is the Cloud Service Orchestration Framework by…

Cloud Computing Highlighted at DoDIIS 2011

By G C Network | April 27, 2011

Are you going to DoDIIS? Schedule for May 1-5, 2011 in Detroit, Michigan, the conference highlights the Defense Intelligence Agency’s (DIA) commitment to developing and maintaining secure and reliable networks for…

Washington DC a Cloud Computing Trendsetter!

By G C Network | April 16, 2011

A TechJournal South article last week named Washington, DC as a leading trendsetter in cloud computing. Citing a Microsoft sponsored survey, conducted by 7th Sense research, D.C. was highlighted as particullarly receptive…

Melvin Greer Cited by IBM for Cloud Computing Innovation

By G C Network | April 5, 2011

Congratulations to my good friend Melvin Greer for being awarded IBM’s first ever ACE Award!! “Melvin Greer, Lockheed Martin Senior Fellow has won IBM’s first ever Awarding Customer Excellence (ACE)…

“GovCloud: The Book” Launched at National Press Club Event

By G C Network | March 30, 2011

As many of you know, today marked the official launch of my first book – GovCloud: Cloud Computing for the Business of Government. Today’s venue was the National Press Club…

“Cloud Musings on Forbes” Launched!!

By G C Network | March 24, 2011

Today I published my first post on Forbes.com!! At the invitation of Bruce Upbin, Forbes.com editor, I will be contributing posts monthly. I see this not only as an honor,…

Tech America and INSA Form Cloud Computing Advisory Groups

By G C Network | March 6, 2011

Last week TechAmerica announced the formation of a “cloud computing commission” to advise the White House on the current plans to steer more than $20B worth of IT services toward…

Photo credit: Shutterstock

A steel bar is resistant to stress and is capable of maintaining its form while bearing large loads. While steel is also known as one of the world’s strongest metal’s (Titanium, Tungsten and Iconel round out the top four) , it is also susceptible to shearing and completely breaking. A rubber brick, on the other hand, will bend easily under even small loads, but it’s extremely difficult to snap or break. Moreover, once the load is removed from the rubber, its flexibility returns it to its original form. This is how the rubber brick displays resiliency.

Business resiliency enables organizations that have suffered a damaging incident to bounce back to their former form. This is especially important for small and medium sized businesses because according to Tim Francis, enterprise leader for cyber insurance for Travelers, 60% of all cyberattacks in 2014 struck small to medium-sized businesses.  If you think company strength will protect you from this type of adverse incident, you are mistaken. Since salary and benefits for the workforce represents one of the largest expenses for a company, the “Revenue per employee” ratio is often used by investor as a measure of company strength. This ratio is most useful when comparing companies within the same industry. Using this ratio, the following companies were fairly strong before they were attacked but they didn’t have the resiliency to bounce back afterwards:

  • Code Spaces (Annual Revenue $2.4M, Employees: 12, Revenue/Employees: $200,000)  was cited by SC Magazine as one of nearly 60% of small businesses that fail within six months of being hacked. The company was accessed through via its Amazon Elastic Compute Cloud control panel. The attackers attempted to extort the business by claiming a “large fee” would resolve data loss issues. Code Spaces was unable to continue operations as it acknowledged that the company had suffered debilitating damages to both its finances and reputation.
  • In 2011 Distributed.it (Annual Revenue: $691,092, Employees: 2, Revenue/Employees $230,364)  had secured 10% of the market for Australian domain names, held multiple international domain accreditations and had 30,000 hosting clients through 3,000 active resellers. Later that year the business suffered a severe cyberattack when attackers targeted and destroyed servers inside Distribute.IT’s network, including back-ups, then locked the IT team out, meaning the only way to get control was to ‘pull the plug’ at the datacenter

By way of comparison, in 2015 the revenue per employee ratios for IBM and Panasonic were $244,447 and $275,839 respectively.  So how should a company build up resilience against a cyberattack?

Years of conflict have taught the military how to build resiliency and researchers with the National Center for Post Traumatic Stress Disorder (PTSD) have actually developed a scale to rate psychological traits that promote resilience.   Called the Response to Stressful Experiences Scale (RSES), the measurement has been tested in more than 1,000 active-duty military personnel and identifies six factors that are key to psychological resilience:

  • Positive outlook
  • Active coping
  • Self-confidence
  • Learning and making meaning
  • Acceptance of limits
  • Spirituality

With this as guidance, business leaders can take the following steps towards building cyber resiliency within your organization:

  • Build a positive outlook by educating senior management on the cyber threat and the practical steps that can be taken to prevent economic and reputational losses;
  • Actively cope with the threat through an active cybersecurity defense team with the responsibility to protect corporate assets;
  • Build self-confidence by periodically testing your cyber defense and business continuity processes;
  • Establish a continuous learning environment through regular and relevant training events for the entire staff;
  • Understand your limits and manage cyber risks that can’t be eliminated; and
  • Believe in your team

In addition to these worthwhile leadership activities, more pragmatic steps should include:

With any luck, these steps will not only make your company more resilient, but it may also help you prevent the debilitating effect of a cyberattack.

This post was brought to you by IBM Global Technology Services. For more content like this, visit Point B and Beyond.

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